FERC Coordinator – Team Lead

Rochester Regional Health

. Collaborate with the FERC Supervisor, Manager, and other FERC Coordinators to ensure accurate patient authorizations for multiple inpatient departments .

Posted 11/3/2026full-timeRemote • New York • United StatesSenior💰 $23 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient authorizations and insurance processes within a healthcare setting, while providing leadership and training to team members. Strong critical thinking and decision-making abilities are essential for resolving complex account issues and ensuring efficient workflow.

Highest-signal resume keywords

Healthcare ExperiencePatient Authorization ManagementTeam LeadershipCritical ThinkingCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient AuthorizationInsurance ProcessesExcelPerformance ManagementClaim Review

Soft Skills

Communication SkillsDecision-MakingCustomer ServiceTeam CollaborationProblem-Solving

Tools & Technologies

Kronos

Industry Keywords

FERC CoordinatorInpatient DepartmentsAuthorization GuidelinesPayer WebsitesHealthcare Setting

About the role

Key responsibilities & impact

Collaborate with the FERC Supervisor, Manager, and other FERC Coordinators to ensure accurate patient authorizations for multiple inpatient departments
Provide knowledge, expertise, and guidance to the FERC Coordinator team
Ensure completion of daily work queues and responsibilities
Assign daily accounts to team members and prioritize accounts
Provide new-hire training and team education on payer websites and authorization guidelines
Assist with performance appraisals and/or performance management under supervision
Provide guidance, expertise, and solutions for complex account issues
Review claim edit work queues before payer submission for accounts missing authorizations
Follow through on authorization issues and/or assign them to team members
Perform FERC Coordinator responsibilities during staff vacancies and high-volume periods
Assist with Kronos/timecards
Perform other duties as assigned

Requirements

What you’ll need

Five years of related work experience in a healthcare setting working with insurance and authorizations
Excellent customer service and communication skills
Strong critical thinking and decision-making skills
Basic computer skills, including Excel
Ability to work M-F; 7:00 AM - 3:30 PM or 8:00 AM - 4:30 PM
Sedentary work with prolonged sitting (67–100% of the workday) and lifting limited to under 10 lbs
Fine motor skills for computer work, writing, and telephone use
Clear visual and auditory ability
Ability to meet high cognitive and emotional demands, including extended concentration, frequent interruptions, independent decision-making, and information processing
May require flexible hours, TB screening, or a valid driver’s license