Nurse Navigator – Palliative Care

Rochester Regional Health

. Provides proactive case coordination and patient navigation, including triage, utilization management, algorithm management, and resource management .

Posted 9/25/2026part-timeRochester • New York • United StatesMid-LevelSenior💰 $80,753 - $110,292 per yearWebsite

Tech Stack

Tools & technologies

Unity

About the role

Key responsibilities & impact

Provides proactive case coordination and patient navigation, including triage, utilization management, algorithm management, and resource management
Organizes services across the continuum from pre-registration through discharge to support optimal outcomes, continuity, quality of care, cost reduction, and patient satisfaction
Reviews medical records with referring providers and applies utilization review criteria to assess admission, continued stay, and level of care
Interviews patients and families regarding social, emotional, and financial factors affecting health status
Responds to referrals and collaborates with patients, families, physicians, hospital staff, and community agencies
Develops post-hospital plans, initiates referrals, and coordinates continuing care and resource support
Identifies utilization problems, monitors clinical pathways and variances, and communicates with physicians and Physician Advisors
Maintains current information on community resources, third-party payors, managed care rules, regulations, and procedures
Maintains timely medical records, logs, computer entries, statistics, worksheets, and patient documentation
Communicates with physicians and coders and identifies case mix issues
Provides consultation and education to medical and hospital staff regarding case management, resource management, discharge planning, and complex medical/legal issues
Assists in developing new services and policies aligned with patient needs and the strategic plan
Refers potential quality problems to appropriate administrative, medical, quality, risk management, infection control, and hospital departments
Consults with clinical social workers regarding complex psychosocial and financial needs
Collects quality indicators and clinical pathway variance data and participates in improvement teams
Develops and maintains relationships with physicians, center leadership, hospital staff, coworkers, and internal stakeholders
Provides culturally sensitive services responsive to patient and family beliefs, attitudes, language, and behaviors
Ensures adherence to Unity processes, procedures, and standards

Requirements

What you’ll need

Graduate of an approved school of nursing
Minimum of five years of experience in a health care setting
Minimum of two years of experience in an acute care setting
Current licensure as an RN in the state of New York
Associate of Science in Nursing required
BLS - Basic Life Support - American Heart Association (AHA)
Prior experience in palliative care strongly preferred
Ability to provide care in a culturally sensitive manner
Ability to maintain strict confidentiality
Ability to comply with Unity processes, procedures and standards
Ability to work Monday-Friday days
Ability to perform light clinical duties, including frequent standing and walking and occasional lifting of objects up to 20 lbs.