Patient Financial Specialist

Rochester Regional Health

. Assist patients with obtaining acceptable payment methods, including required surgical procedure down payments and payment plan arrangements.

Posted 10/16/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $21 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare financial management, including medical billing and patient financial services, while effectively communicating financial details to patients and collaborating with various healthcare teams to improve processes.

Highest-signal resume keywords

Healthcare Financial ManagementMedical BillingPatient Financial ServicesGoogle SpreadsheetsMicrosoft Excel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical BillingPatient RegistrationFinancial ArrangementsWorkflow Improvement AnalysisCredit Balance ManagementPayment Plan CoordinationProcedure Estimate AnalysisFinancial Assistance CollaborationDelinquent Payment MonitoringRefund Issuance

Soft Skills

Professional CommunicationCalm Under PressureMultitaskingInterpersonal SkillsDecision-Making

Industry Keywords

Revenue CycleHealthcare BillingFinancial AidPatient BalancesSurgical Procedures

About the role

Key responsibilities & impact

Assist patients with obtaining acceptable payment methods, including required surgical procedure down payments and payment plan arrangements.
Collaborate with financial aid and insurance enrollment teams for uninsured patients and/or those potentially eligible for financial assistance.
Work directly with patients by phone or in person to discuss financial arrangements for medical procedures.
Act as a liaison between patients, front-end billing, back-end billing, and physician offices when coordinating financial arrangements for future procedures.
Assist in resolving basic billing questions or concerns, including procedure estimate questions.
Follow up on patient balances after procedures, including managing credit balances, issuing refunds, or discussing additional amounts due.
Monitor delinquent payment plans and work with patients to bring accounts current or replace inactive or declining cards on file.
Liaise with surgical scheduling, estimating, and office management teams to review patient prepayments for scheduled surgeries.
Analyze outcomes to identify workflow improvement opportunities.

Requirements

What you’ll need

Minimum of six (6) years of verifiable work experience in healthcare financial or revenue cycle roles, including medical billing, patient registration, patient financial services, or related finance/customer service positions.
General knowledge of the healthcare billing arena.
Ability to work with various levels of management and physicians, remaining professional with various types of communication.
Remain professional and focused under multiple tasks and deadlines.
Ability to articulate and discuss financial details with patients in a calm, professional manner.
Experience with Google spreadsheets or Microsoft Excel spreadsheets.
Experience with analytical duties and acquired skills to make decisions on a process flow and point out areas of possible improvement.