Patient Representative

Rochester Regional Health

. Utilize electronic medical record modules and office equipment to perform clerical tasks efficiently and timely .

Posted 9/15/2026part-timePotsdam • New York • United StatesJunior💰 $19 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in electronic medical record (EMR) usage, medical terminology, and clerical tasks within a healthcare setting. Capable of managing patient schedules, supporting billing inquiries, and ensuring compliance with healthcare regulations and accreditation standards.

Highest-signal resume keywords

Electronic Medical Record (EMR) UsageMedical Terminology KnowledgeOutpatient Medical Office ExperienceClerical Task ManagementHealthcare Regulations Compliance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Electronic Medical Record (EMR) ProficiencyClerical Task ExecutionAppointment SchedulingPayment CollectionInsurance Inquiry Support

Soft Skills

Effective CommunicationIndependent Decision-MakingCognitive ProcessingEmotional Resilience

Tools & Technologies

Office EquipmentComputer Systems

Certifications & Qualifications

Advanced Technical TrainingCertification in Healthcare Administration (Preferred)

Industry Keywords

Healthcare RegulationsDNV Accreditation StandardsPatient Service QualityCare Team Collaboration

About the role

Key responsibilities & impact

Utilize electronic medical record modules and office equipment to perform clerical tasks efficiently and timely
Support patient encounters and assist providers including physicians, physician assistants, certified nurse midwives, and nurse practitioners
Ensure accurate documentation in EMRs
Maintain communication with the care team, patients, and caregivers
Schedule appointments and manage referrals
Handle phone communication and prepare records
Collect payments
Support billing and insurance inquiries
Maintain efficient patient schedules
Ensure adherence to organizational policies, healthcare regulations, and DNV accreditation standards
Collaborate with management to resolve clerical issues and improve patient service quality
Work with St. Lawrence Health System and PPM teams on daily operations, educational programs, and process improvements
Participate in special projects and promote the organization’s mission and core values

Requirements

What you’ll need

Advanced technical training and/or certification preferred
Formal education beyond high school preferred
Minimum of 1 year recent outpatient medical office experience
Knowledge of electronic health record/electronic medical record (EHR/EMR) usage
Knowledge of medical terminology
Ability to use EMR modules and office equipment
Ability to work the stated schedule: Monday–Friday, 8:00 a.m.–4:00 p.m. or 10:00 a.m.–6:00 p.m.
Sedentary office-based work involving prolonged sitting (67–100% of the workday)
Computer, writing, and telephone fine motor skills
Clear visual and auditory ability
Ability to meet high cognitive and emotional demands, including extended concentration, frequent interruptions, independent decision-making, and information processing
May require flexible hours, TB screening, or a valid driver’s license
Additional department-specific experience, educational expectations, and continuing education requirements may apply

Benefits

Comp & perks

Union affiliation: 1199-200B SEIU (CPH) Clerical (not all per diem roles are union eligible)
Potential eligibility for additional pay components
Reasonable accommodations for reported physical requirements
Equal opportunity employment