Patient Representative

Rochester Regional Health

. Utilize electronic medical record (EMR) modules and office equipment to perform clerical tasks efficiently and timely .

Posted 11/9/2026full-timeCanton • New York • United StatesJunior💰 $19 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in electronic medical record (EMR) usage and medical terminology, ensuring accurate documentation and compliance with healthcare regulations. Capable of managing patient schedules, supporting billing inquiries, and collaborating effectively with healthcare teams.

Highest-signal resume keywords

Electronic Medical Record (EMR) UsagePatient SchedulingBilling and Insurance SupportHealthcare Regulations ComplianceClerical Task Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electronic Health Record (EHR)Medical TerminologyClerical TasksDocumentation AccuracyReferral Processing

Soft Skills

CommunicationCollaborationProblem-Solving

Tools & Technologies

Office Equipment

Certifications & Qualifications

Advanced Technical Training or Certification

Industry Keywords

Healthcare RegulationsDNV Accreditation StandardsPatient CareOutpatient Medical Office Experience

About the role

Key responsibilities & impact

Utilize electronic medical record (EMR) modules and office equipment to perform clerical tasks efficiently and timely
Support providers during patient encounters
Ensure accurate documentation in EMRs
Maintain communication with the care team, patients, and caregivers
Schedule appointments and manage referrals
Handle phone communication and prepare records
Collect payments and support billing and insurance inquiries
Maintain efficient patient schedules
Ensure compliance with organizational policies, healthcare regulations, and DNV accreditation standards
Collaborate with management to resolve clerical issues and improve patient service quality
Work with St. Lawrence Health System and PPM teams on daily operations, educational programs, and process improvements
Participate in special projects and promote the organization’s mission and core values

Requirements

What you’ll need

Minimum of 1-year recent outpatient medical office experience
Knowledge in electronic health record (EHR / EMR) usage and medical terminology
Advanced technical training and/or certification preferred
Formal education beyond High School preferred
Ability to perform clerical tasks using EMR modules and office equipment
Ability to support patient encounters and maintain accurate EMR documentation
Ability to schedule appointments, process referrals, communicate by phone, prepare records, and collect payments
Ability to support billing and insurance inquiries
Ability to adhere to organizational policies, healthcare regulations, and DNV accreditation standards
Ability to work collaboratively with physicians, Physician Assistants, Certified Nurse Midwives, Nurse Practitioners, management, and healthcare teams
Ability to work a Monday–Friday 10-hour shift schedule
Sedentary work involving prolonged sitting and lifting under 10 lbs
Some roles may require flexible hours, TB screening, or a valid driver's license