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Clinical Support RN – Referrals & Results
Rocket Doctor. Monitor clinical inboxes, emails, and faxes for lab results, diagnostic findings, referrals, and patient communications .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in clinical nursing, care coordination, and referral management, with a strong focus on patient communication and adherence to established protocols. Proficient in managing lab results, prior authorizations, and maintaining HIPAA compliance while utilizing EMRs and healthcare portals.
Highest-signal resume keywords
Active Registered Nurse (RN) LicenseExperience in Clinical NursingHIPAA CertificationExperience with EMRsStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Lab Result InterpretationReferral CoordinationMedication ManagementClinical Task ExecutionPrior Authorization ProcessingTriage and PrioritizationChronic Care ManagementDocumentation SkillsMedical TerminologyInsurance Workflows
Soft Skills
Attention to DetailTime ManagementOrganizational SkillsAdaptabilityProfessionalism
Tools & Technologies
EMR SystemsGmailExcel or Google SheetsZoom or Google MeetSlackAdobe PDFWeb-Based Healthcare Portals
Certifications & Qualifications
HIPAA Certification
Industry Keywords
TelehealthVirtual CarePrimary CareAmbulatory CareReferral ManagementMedicareMedicaidCommercial Insurance
About the role
Key responsibilities & impact- Monitor clinical inboxes, emails, and faxes for lab results, diagnostic findings, referrals, and patient communications
- Review lab and diagnostic results and identify abnormal, urgent, or critical findings
- Escalate urgent or critical results to the appropriate physician according to established protocols
- Track abnormal results and follow-up tasks until appropriately addressed
- Carry out defined physician-directed clinical tasks under approved protocols or standing orders and within scope of practice
- Communicate physician-approved follow-up instructions to patients
- Perform post-visit clinical follow-up, including symptom checks, repeat testing coordination, medication-related follow-up, and other assigned clinical tasks
- Manage and process incoming referrals from physicians and PAs
- Triage and prioritize referrals based on urgency, completeness, and medical necessity
- Research and identify appropriate specialists or clinics based on clinical need, location, insurance eligibility, and availability
- Prepare and submit prior authorizations and insurance-related paperwork
- Support patients with referral scheduling and locating facilities or specialists that accept their insurance
- Track referrals through completion and help ensure consultation notes and recommendations are returned to the clinical team
- Maintain referral tracking systems, databases, and specialist directories
- Document actions, communications, and follow-up plans in the EMR
- Respond to patient inquiries related to referrals, lab results, and follow-up care
- Support chronic care management and other longitudinal care programs as needed
- Monitor and respond to Slack, email, and assigned work queues during scheduled hours
- Ensure HIPAA compliance and protect patient confidentiality
- Participate in virtual team and medical meetings
Requirements
What you’ll need- Active Registered Nurse (RN) license in the state where services are provided
- 2+ years of experience in a clinical nursing, ambulatory care, primary care, care coordination, referral management, or similar role
- HIPAA certification
- Strong understanding of medical terminology, medical specialties, lab result interpretation, and medication management
- Experience reviewing and triaging clinical results
- Experience with referrals, prior authorizations, insurance workflows, or care coordination
- Experience with EMRs and familiarity with laboratory or clinical portals such as Quest/Quanum
- Ability to carry out physician-directed tasks with professionalism, accuracy, and appropriate clinical judgment
- Proficient with Gmail, Excel or Google Sheets, Zoom or Google Meet, Slack, Adobe PDF, and web-based healthcare portals
- Comfortable working independently in a remote environment
- Reliable home internet and a private workspace suitable for handling protected health information
- Ability to troubleshoot basic technology issues independently
- Exceptional attention to detail, organization, time management, and documentation skills
- Strong written and verbal communication skills with patients, providers, and team members
- Ability to adapt to changing workflows and follow standardized processes
- Must be fluent in English; a second language such as Spanish would be an asset
- Previous experience in telehealth, virtual care, primary care, or ambulatory care
- Experience with chronic care management or other longitudinal care programs
- Experience carrying out clinical tasks under physician protocols or standing orders
- Experience with referral coordination and closed-loop referral workflows
- Experience with medication prior authorizations
- Experience working with Medicare, Medicaid, and commercial insurance plans
Benefits
Comp & perks- Flexible hours
- Remote work arrangement