Rocket Doctor

Nurse

• Review all incoming laboratory and other clinical results
• Flag urgent and emergent results for review by the ordering or on-call physician
• Coordinate appropriate follow-up with physicians and other care team members, including PAs, CAs, and PCCs
• Sort and file results within the EMR
• Monitor incoming pharmacy faxes for prescription refills or clarification
• Coordinate management of pharmacy faxes with physicians and care team members
• Organize and process incoming patient referrals
• Document actions taken in patient charts
• Communicate with patients about upcoming appointments
• Assist PAs, CAs, and the referrals clerk as required
• Participate in staff and medical meetings
• Provide clinical team coverage during weekends, holidays, evenings, and periods of increased volume

Clinical Support Nurse

General

• Monitor clinical inboxes, emails, and faxes for lab results, diagnostic findings, referrals, and patient communications
• Review lab and diagnostic results and identify abnormal, urgent, or critical findings
• Escalate urgent or critical results to the appropriate physician according to established protocols
• Track abnormal results and follow-up tasks until appropriately addressed
• Carry out defined physician-directed clinical tasks under approved protocols or standing orders and within scope of practice
• Communicate physician-approved follow-up instructions to patients
• Perform post-visit clinical follow-up, including symptom checks, repeat testing coordination, medication-related follow-up, and other assigned clinical tasks
• Manage and process incoming referrals from physicians and PAs
• Triage and prioritize referrals based on urgency, completeness, and medical necessity
• Research and identify appropriate specialists or clinics based on clinical need, location, insurance eligibility, and availability
• Prepare and submit prior authorizations and insurance-related paperwork
• Support patients with referral scheduling and locating facilities or specialists that accept their insurance
• Track referrals through completion and help ensure consultation notes and recommendations are returned to the clinical team
• Maintain referral tracking systems, databases, and specialist directories
• Document actions, communications, and follow-up plans in the EMR
• Respond to patient inquiries related to referrals, lab results, and follow-up care
• Support chronic care management and other longitudinal care programs as needed
• Monitor and respond to Slack, email, and assigned work queues during scheduled hours
• Ensure HIPAA compliance and protect patient confidentiality
• Participate in virtual team and medical meetings

Clinical Support Nurse

Clinical Support RN – Referrals & Results