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Medical Director – Operations
Rocket Doctor. Work closely with Rocket Doctor’s CEO and full-time leadership team to build and grow an exceptional clinical network across Canada .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in clinical leadership and operations management within the Canadian healthcare system, with a strong focus on compliance, quality assurance, and innovative care delivery. Proven ability to mentor and lead teams while enhancing patient access and satisfaction through effective collaboration and process improvement.
Highest-signal resume keywords
5+ Years Experience As A Practicing Physician In CanadaBoard Certification / Fully-Licensed In Any Medical DisciplineLeadership Experience In A Clinical PracticeExperience With Healthcare Technology CompaniesActive Knowledge Of EMRs And Regulatory Policies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical Protocol DevelopmentQuality Assurance InitiativesTelehealth CompliancePatient Care CoordinationClinical Operations Oversight
Soft Skills
LeadershipMentoringCollaborationProblem-SolvingProfessionalism
Tools & Technologies
EMR SystemsRocket Doctor Technology PlatformVirtual Care Platforms
Certifications & Qualifications
Board Certification In Medical DisciplineActive Medical License In Canada
Industry Keywords
TelemedicineDigital HealthCanadian Healthcare PolicyClinical StandardsHealthcare Institutions
About the role
Key responsibilities & impact- Work closely with Rocket Doctor’s CEO and full-time leadership team to build and grow an exceptional clinical network across Canada
- Support active practices in Ontario, Alberta, BC, and expansion into Atlantic Canada
- Provide leadership and oversight for Rocket Doctor’s clinical operations across Canada
- Ensure compliance with federal and province-specific telehealth regulations, licensing requirements, and clinical standards
- Lead development and implementation of clinical protocols, workflows, and quality assurance initiatives
- Represent Rocket Doctor in clinical partnership discussions with healthcare institutions, payors, and regulatory bodies
- Build, lead, and mentor a nationwide team of Canadian MD Leads
- Support Canadian MD Leads with aligned goals, clear expectations, and resources
- Serve as the primary contact for clinical escalations and high-risk case reviews, working with PAs and patient care coordinators
- Collaborate with product and operations teams to improve the virtual care platform, EMR, and physician experience
- Monitor outcomes, patient satisfaction, and performance indicators, driving continuous improvement
- Provide guidance on scope of practice, clinical appropriateness, and documentation standards for virtual/hybridized in-person care
- Stay informed on telemedicine, digital health, and Canadian healthcare policy trends
- Identify opportunities for innovation and process improvement to enhance care quality and reach
- Proactively manage the MD journey
- Engage with product leaders, physician leadership, and development teams on process improvement initiatives
- Maintain professional and respectful relationships with Rocket Doctor staff and patients
Requirements
What you’ll need- 5+ years of experience as a practicing physician in Canada
- Board certification / Fully-licensed in any medical discipline
- Actively licensed and practicing medicine in Canada
- 2-3 years of experience working in a leadership role in a clinical practice
- Ideally has 2-3 years of experience working with a healthcare technology company
- Maintain the standard of professionalism established by your province’s licensing body
- Inform Rocket Doctor if you have any formal outstanding professionalism complaints
- Passion for increasing access to care for patients in need across Canada
- Troubleshoot and plan around emerging regulatory roadblocks and challenges
- Maintain an active knowledge of EMRs, RD’s technology platform, privacy requirements, and other regulatory policies
- Possess business and technology savvy / acumen
- Ability to work remotely, seek new challenges, and be self-motivated to build and develop a rapidly growing start-up
Benefits
Comp & perks- Combination of cash and company equity (shares & options) according to current Rocket Doctor policy
- Occasional travel opportunities may be available
- Partnership with Toronto Metropolitan University School of Medicine may allow physicians to gain faculty positions and take on learners