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Business Operations Manager – Deposit Products
Rocket Money (formerly Truebill). Own day-to-day business operations for FBO, HYSA, and new features for these products .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business operations and product management, with a focus on operational efficiency, data analysis, and stakeholder engagement. Proven ability to translate business goals into actionable plans while managing cross-functional teams and fostering partner relationships.
Highest-signal resume keywords
Business Operations ManagementData AnalysisProject ManagementStakeholder EngagementRegulated Fintech Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational KPIsRoot Cause AnalysisProcedures CreationDecision ProposalsMetrics AnalysisLookerPivot Tables
Soft Skills
Exceptional CommunicationOwnership MindsetAbility to Simplify Complex SystemsBias Toward Action
Industry Keywords
FBOHYSADeposit ProductsFintechComplianceEscheatmentCustomer Support
About the role
Key responsibilities & impact- Own day-to-day business operations for FBO, HYSA, and new features for these products
- Monitor product health, risks, and operational KPIs; identify trends and propose improvements
- Translate business goals into operational plans and ensure flawless execution
- Serve as the primary operational point of contact for deposit product bank partners, processors, and internal stakeholders
- Shepherd partner relationships, run partner meetings, track commitments, and ensure delivery
- Build and refine procedures across escheatment, compliance, customer support, exception handling, and related areas
- Deep-dive into operational issues, data anomalies, and system behavior; own root cause analysis and long-term fixes
- Identify operational gaps proactively
- Create procedures, decision proposals, and project plans
- Align cross-functional teams around decisions, timelines, and risks
- Present insights and recommendations to leadership
- Take ownership of FBO/HYSA operations and deliver measurable improvements
- Become the subject-matter expert and recognized owner for deposit product operations
Requirements
What you’ll need- 4+ years of experience in Business Operations, Strategy, Product Operations, or a highly cross-functional operational role
- Thrive in ambiguity and act like an owner
- Exceptional communicator; able to make complex systems simple
- Strong project manager with a bias toward action
- Comfortable with data analysis and turning metrics into decisions, including Looker and pivot tables
- Proven ability to work with partners, vendors, and technical and non-technical stakeholders
- Preferred: Experience in regulated fintech
- Preferred: Experience launching and scaling deposit products at a fintech
Benefits
Comp & perks- Health, Dental & Vision Plans
- Life Insurance
- Long/Short Term Disability
- Competitive Pay
- 401k Matching
- Team Member Stock Purchasing Program (TMSPP)
- Learning & Development Opportunities
- Tuition Reimbursement
- Unlimited PTO
- Daily Lunch, Snacks & Coffee (in-office only)
- Commuter benefits (in-office only)