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Customer Solutions Engineer I
Rocket Software. Support the design, scoping, estimation, and delivery readiness of Customer Solutions Engineering service opportunities .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project management, service operations, and business analysis, with a strong ability to gather requirements and develop structured solution recommendations. Proficient in stakeholder management and effective communication, ensuring alignment between proposed services and delivery capabilities.
Highest-signal resume keywords
Project ManagementBusiness AnalysisRequirements GatheringStakeholder ManagementMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Catalog ManagementTechnical ConsultingSOW CreationEstimation ModelsRisk IdentificationSolution DocumentationSoftware Implementation SupportEnterprise Software EnvironmentsApplication ModernizationData Analysis
Soft Skills
Analytical SkillsProblem-Solving SkillsWritten CommunicationVerbal CommunicationCollaboration Skills
Tools & Technologies
Collaboration ToolsMicrosoft OfficeEnterprise Infrastructure PlatformsMainframe SoftwareMonitoring Technologies
Industry Keywords
Customer Solutions EngineeringService OperationsDelivery ReadinessTechnical Account ManagementProject Delivery Methodologies
About the role
Key responsibilities & impact- Support the design, scoping, estimation, and delivery readiness of Customer Solutions Engineering service opportunities
- Develop service estimates, project assumptions, risks, dependencies, exclusions, and pricing models
- Assist in creating and reviewing Statements of Work, proposals, service descriptions, and customer-facing solution documentation
- Gather, analyze, and organize business, technical, and operational requirements
- Participate in customer discovery calls and requirements discussions
- Identify information gaps, scope considerations, and potential delivery risks
- Develop structured solution recommendations for senior Solutioning review
- Collaborate with Sales, Delivery, Product Management, PMO, Support, and subject matter experts
- Coordinate stakeholder information and escalate ambiguities and solution risks
- Align proposed services with delivery capabilities, solutioning standards, and operational processes
- Support handoff activities between Solutioning and PMO/Delivery teams
- Maintain solutioning templates, estimation models, reusable content libraries, service catalogs, and service descriptions
- Contribute lessons learned and best practices to improve estimation accuracy and solution quality
- Identify opportunities for standardization, automation, and repeatability
- Build working relationships with internal and external stakeholders
- Present solution concepts and recommendations to customers and partners with senior team support
- Document meeting outcomes, action items, assumptions, and decisions
Requirements
What you’ll need- 2+ years of experience in project management, professional services delivery/technical consulting, service operations, service catalog management, business analysis, or technical account management
- 1+ years of customer-facing experience
- Ability to manage multiple work items across competing priorities
- Strong analytical and problem-solving skills
- Experience gathering requirements and documenting business or technical needs
- Ability to identify risks, assumptions, dependencies, exclusions, and open questions
- Strong written and verbal communication skills
- Effective stakeholder management and collaboration skills
- Proficiency with Microsoft Office and collaboration tools
- Ability to learn new technologies and service offerings quickly
- Ability to synthesize information from multiple sources into concise recommendations and actionable solution documentation
- Ability to organize incomplete or ambiguous information and drive clarity through structured analysis
- Experience supporting software implementation, migration, upgrade, modernization, or consulting engagements
- Familiarity with project delivery methodologies
- Experience creating SOWs, proposals, implementation plans, service definitions, or customer-facing project documentation
- Experience participating in requirements gathering, discovery workshops, or scope-definition activities
- Experience with enterprise software environments
- Exposure to infrastructure, systems administration, security, database, monitoring, or application technologies
- Mainframe experience with IBM Z, z/OS, mainframe operations, mainframe software, enterprise infrastructure platforms, or related enterprise computing environments is preferred but not required
- Exposure to application modernization, security, performance, operations, monitoring, or storage practices within enterprise environments is preferred but not required
Benefits
Comp & perks- Equal opportunity employment commitment
- Reasonable accommodation for individuals with physical and mental disabilities
- Background and reference checks as part of the hiring process
- AI-powered tools and technologies to enhance efficiency, decision-making, and impact
- Continuous learning and responsible use of AI