Principal Customer Solutions Engineer

Rocket Software

. Provide technical support and/or leadership in creating and delivering technology solutions supporting customers’ digital transformation .

Posted 9/29/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support and leadership for digital transformation projects, with a strong focus on complex IT project implementations and customer engagement. Proficient in programming languages and cloud technologies, with a commitment to effective communication and team collaboration.

Highest-signal resume keywords

Technical SupportComplex IT Project ImplementationsIBM Enterprise COBOL or PL/I ProgrammingAWS, Azure, GCPExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IBM Enterprise COBOLPL/I ProgrammingIBM CICSIMSJCLIBM DB2/UDBOracleMicrosoft SQL ServerPostgreSQLCloud Foundry

Soft Skills

Excellent CommunicationCustomer Service SkillsProactiveOrganizedAnalytical Mindset

Tools & Technologies

WindowsLinux/UNIXDockerKubernetes

Certifications & Qualifications

Business and IT Architecture Certifications

Industry Keywords

Digital TransformationTechnical PresentationsProof-of-ConceptTechnical Solution ImplementationMainframe Application Modernization

Tech Stack

Tools & technologies

AWSAzureCloudDockerGoogle Cloud PlatformKubernetesLinuxMS SQL ServerOraclePostgresSQLUnix

About the role

Key responsibilities & impact

Provide technical support and/or leadership in creating and delivering technology solutions supporting customers’ digital transformation
Provide services to customers, comprising approximately 75% of the role
Work on complex project scopes with minimal direction from customer/SI representatives
Contribute to deliverable design and deployment of Rocket products
Implement new solutions under Delivery Architect direction
Create proof-of-concept/proof-of-value technology analyses and pilots
Conduct external and internal technical presentations and trainings
Participate in technical forums and professional communities
Solve common technical issues using subject-matter expertise
Participate as part of a team and maintain relationships with team members and customers
Lead technical solution implementation, comprising approximately 25% of the role
Lead a team and communicate project status and risks to stakeholders
Advise customers on technical matters
Maintain knowledge of architecture, versions, and requirements
Determine technical resource requirements and coordinate resource requests with the Project Manager
Coordinate technical communications, new requirements, scope changes, and delivery impacts with the Project Manager
Determine whether changes are product defects or enhancements
Estimate new project requirements and obtain Architect or Manager approval
Conduct or assign code reviews

Requirements

What you’ll need

5-7 years of relevant technical experience
Excellent communication / customer service skills / confident telephone manner
Proactive and able to work under pressure
Experience in complex IT project implementations, customizations and or maintenance
Analytical mindset to analyse test results and facilitate defect resolution
Organized and methodical, dealing with numerous tasks
Fluent in written and verbal English
Technical skills in two or more of: IBM Enterprise COBOL or PL/I programming; IBM CICS, IMS and JCL; relational databases such as IBM DB2/UDB, Oracle, Microsoft SQL Server, PostgreSQL; Windows; Linux/UNIX; AWS, Azure, GCP, Cloud Foundry, Docker/Kubernetes
Practical mainframe application modernization project experience highly desirable
Bachelor's degree in Computer Science or related field (preferred)
Relevant business and IT architecture certifications (preferred)
Proficient in another EU language (preferred)

Benefits

Comp & perks

Unlimited Vacation Time
Paid holidays and sick time
Health and Wellness coverage options for Rocketeers and dependents
Life and disability coverage
Fidelity 401(k) and Roth Retirement Savings with matching contributions
Monthly student debt benefit program
Tuition Reimbursement and Certificate Reimbursement Program opportunities
Leadership and skills training opportunities
Reasonable accommodation for individuals with physical and mental disabilities