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Rockstar

Engagement Associate

Rockstar

. Serve as the customer’s primary point of contact on Prevailing Wage and Apprenticeship (PWA) requirements across a portfolio of accounts .

Posted 10/14/2026full-timeUnited StatesSeniorLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Prevailing Wage and Apprenticeship compliance, with a strong focus on customer relationship management and team leadership. Proven ability to develop scalable processes and deliver high-quality results in fast-paced environments.

Highest-signal resume keywords
Prevailing Wage ComplianceCustomer Relationship ManagementTeam ManagementStrategic ThinkingLabor Compliance Expertise

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Tax ComplianceAccounting PrinciplesData CollectionAuditing ProcessesProject Management
Soft Skills
Strong CommunicationMentoringProblem SolvingCustomer Satisfaction Focus
Tools & Technologies
Company Platform
Industry Keywords
Federal GuidanceState GuidanceLabor ComplianceHigh-Growth EnvironmentBig 4 Accounting Experience

About the role

Key responsibilities & impact
  • Serve as the customer’s primary point of contact on Prevailing Wage and Apprenticeship (PWA) requirements across a portfolio of accounts
  • Mentor and manage a high-performing team
  • Manage delivery of audited reports through the company’s platform, ensuring rigorous human-in-the-loop auditing processes
  • Partner with product and engineering teams to provide customer feedback and contribute to platform roadmap discussions
  • Establish best practices for accurate, consistent, and scalable data collection and maintenance
  • Collaborate with sales and account management teams on customer satisfaction, retention strategies, and growth opportunities
  • Act as a resource on complex federal/state guidance and labor compliance requirements
  • Create materials and training for customers and internal teams

Requirements

What you’ll need
  • 7+ years of experience in a high-paced, fast-growth environment or at a leading tax, accounting, legal, or consulting firm
  • Clear track record of high performance and increasing responsibility
  • Demonstrated ability to dig into technical tax / accounting topics and understand the details
  • Experience managing customer relationships as a trusted advisor
  • Strong communication skills
  • Comfortable explaining complex topics and answering tough questions
  • Systems mindset, with the ability to think strategically and develop repeatable processes
  • Ability to manage multiple projects simultaneously and thrive in a fast-paced, high-growth environment
  • Experience at a Big 4 accounting firm or similar (nice to have)
  • Technical experience in Prevailing Wage and Apprenticeship or other related labor compliance programs (nice to have)
  • Experience managing and mentoring team members (nice to have)

Benefits

Comp & perks
  • Competitive compensation
  • Early-stage equity
  • Full medical, dental, and vision insurance for employee
  • Partial medical, dental, and vision coverage for dependents
  • Generous 401K match
  • Travel to company offsites 2-3x per year to meet teammates in-person
  • Flexible PTO plan