Rockstar

Associate

• Conduct 10–15 minute introductory screening calls with senior US-based candidates
• Build rapport quickly so candidates feel understood and excited about next steps
• Cover key topics using company screening scripts while keeping conversations natural
• Apply the evaluation guide to determine candidate fit for the role or another company role
• Log accurate findings in the company system
• Manage call schedules, no-shows, and follow-ups independently
• Identify recurring candidate questions and role-positioning issues to improve company processes

Talent Associate

Product Manager

• Own the end-to-end experience for internal case managers and appraisers, claimants, partner law firms, carriers, body shops, dealerships, and rental companies
• Identify process friction by sitting with case managers, listening to claimant calls, and reading firm feedback
• Own the self-service roadmap covering intake, status tracking, document upload, messaging, and a support center
• Own the AI-agent roadmap across qualification, loss of use, total loss, diminished value, and outbound carrier follow-up
• Build working prototypes in tools such as Replit, test them with real users, and turn findings into engineering specifications
• Partner with engineering to write requirements, make tradeoffs, run sprints, productize successful solutions, and own rollouts
• Define and monitor metrics including cycle time, touches per file, response times, and satisfaction
• Shape the case management system from MVP toward agents that execute work independently
• Work with automotive-tech and legal-tech partners to scope, build, and launch integrations
• Take product process ownership from the founder and establish the company's product discipline

Associate Product Manager

Manager

• Own the clinician performance management program, including communications, refinements, and metric tracking
• Design, maintain, and run clinical excellence and quality programs
• Manage clinical leads, including selection, hiring, training, coaching calibration, shadowing, and live observation
• Support complex client cases and client situation escalations using clinical expertise
• Partner with Strategy & Operations on clinician-facing product rollouts, communications, adoption tracking, and feedback synthesis
• Serve as the operational bridge between clinical strategy and clinician-facing execution
• Help scale clinical quality operations as the organization grows from 500 to 1,000+ clinicians

Psych Quality Manager

Product Designer

• Lead end-to-end product design from problem definition and exploration through prototyping, launch, and iteration
• Simplify complex workflows, rules, and marketplace dynamics into clear, intuitive experiences
• Interview, observe, and gather insights from members and hosts
• Partner with product managers to identify opportunities, shape solutions, and connect customer needs with measurable business outcomes
• Use data, customer feedback, prototypes, and experiments to test assumptions and improve experiences
• Collaborate with product managers, engineers, marketers, operations, and data partners
• Build responsive, polished interfaces in Figma using components, interaction patterns, and the design system
• Prototype and design AI-powered workflows and features with engineering, ML, and AI teams

Senior Product Designer

Human Resources

• Support benefits administration, including enrollment, benefits questions, open enrollment, and ongoing administration
• Support full-cycle recruiting by posting requisitions, scheduling interviews, coordinating with hiring managers, and supporting offer logistics
• Own onboarding and offboarding administration, including paperwork, systems setup, background checks, exit processes, and payroll updates
• Process and support payroll coordination for hourly and salaried employees and 1099 contractors
• Own HRIS system changes, coding updates, and payroll tax setup for state and local tax codes
• Follow software product changes and flag change considerations to HR leadership
• Assist with HR reporting, headcount tracking, and ad hoc HR projects
• Maintain accurate personnel files and HR system data confidentially
• Support compliance administration, including 5500 filing deadlines, I-9 documentation, and required postings
• Assist with safety compliance, training, and OSHA tracking/reporting
• Perform office administrative duties, including ordering office supplies and managing office maintenance tickets
• Partner closely with the Head of Human Resources, leadership, Finance, HRIS/payroll providers, hiring managers, and the Safety Manager

HR Generalist

Customer Success Manager

• Own UK phone and email support during UK business hours and resolve Tier 1 tickets in Zendesk to agreed service levels
• Triage the global queue each morning, resolving Tier 1 and straightforward Tier 2 tickets and routing the rest with a clear write-up
• Handle common configuration and how-to requests in the software platform's admin tools
• Use AI-assisted support tooling to draft responses and apply judgement before sending them to customers
• Guide new UK customers from signed contract to confident daily use through kickoff, setup check-ins, and go-live support
• Deliver onboarding, training, and refresher sessions
• Support mobile application adoption with UK field teams
• Coordinate with Professional Services on data imports and complex configurations while keeping customers informed
• Hold regular check-ins with UK accounts, surface issues early, and share relevant new features
• Track UK account health and renewal timelines, flag risks, and work renewals with the CS team and UK reseller partner
• Log meetings and account context in HubSpot
• Coordinate invoicing and past-due follow-up for UK accounts
• Serve as the primary support contact for UK and Ireland customers while supporting the global customer queue

Customer Success Specialist

Psychologist

• Conduct psychological assessments and diagnostic evaluations to determine patient needs
• Provide individual and group therapy utilizing various therapeutic modalities, including cognitive behavioral therapy and psychotherapy
• Develop and implement treatment plans tailored to the unique needs of each patient
• Offer crisis intervention services as needed, ensuring the safety and well-being of patients
• Supervise and mentor junior staff or interns in clinical practices and patient care
• Maintain accurate medical records in compliance with HIPAA regulations
• Engage in research activities to contribute to the advancement of clinical practices within the organization
• Collaborate with multidisciplinary teams to coordinate care for patients with complex needs, including those with PTSD, autism, or disabilities
• Provide addiction counseling and support for patients dealing with substance use issues
• Participate in community outreach programs to promote mental health awareness
• Provide comprehensive psychological care through telehealth and outpatient services
• Work collaboratively with healthcare professionals to ensure comprehensive patient care

Licensed Clinical Psychologist

Recruitment

• Build and own the clinical recruiting function
• Own clinical hiring strategy from workforce planning and sourcing strategy through offer acceptance and onboarding handoff
• Source clinicians through LinkedIn, Indeed, licensing boards, professional associations, referral networks, conferences, niche communities, university alumni networks, and targeted outreach
• Develop market intelligence on clinician supply, compensation trends, geographic availability, cross-state licensure policies and compacts, and competitor hiring activity
• Recommend hiring strategies based on labor market conditions and business priorities
• Identify expansion opportunities and talent-rich markets to support company growth
• Partner with founders, operations, and clinical leadership on workforce planning, provider capacity, and hiring priorities
• Conduct intake meetings to clarify role requirements and hiring expectations
• Advise leadership on recruiting strategy, compensation competitiveness, interview process improvements, and hiring timelines
• Conduct recruiter screens assessing clinical experience, licensure, telehealth readiness, state coverage, communication style, and mission alignment
• Maintain consistent candidate communication and strengthen the employer brand
• Build scalable recruiting workflows, playbooks, interview guides, and documentation
• Maintain accurate candidate records in the ATS, such as JazzHR
• Track recruiting performance through dashboards and reporting
• Own recruiting metrics including time-to-fill, pipeline health, source effectiveness, interview-to-offer conversion, offer acceptance rate, hiring manager satisfaction, candidate experience, and clinician retention trends
• Identify bottlenecks and implement improvements that increase hiring quality, recruiting efficiency, and scalability

Head of Clinical Recruitment

• Lead end-to-end agent delivery — scoping, building, launching, and iterating on voice agents in production
• Reshape agents around how a specific lender operates, including conversation flows, edge cases, compliance requirements, and human handoff moments
• Act as the primary point of contact and trusted advisor for customers
• Understand customer success criteria and shape the plan to achieve them
• Guide customers toward optimizing agents for their particular needs
• Implement agent changes through Cursor and Claude Code
• Monitor account health proactively and address issues before escalation
• Surface unmet needs and customer patterns back into the roadmap
• Help define playbooks and operating standards as the company scales the team

Forward Deployed Product Manager

Business Development Rep

• Build and manage the full business development pipeline across broker networks, employer groups, payers, TPAs, and other healthcare verticals
• Source and qualify leads and drive deals forward
• Lead complex, high-touch business development cycles lasting approximately 2–12 months
• Close new partnerships and launch early wins
• Collaborate with marketing and branding to develop pitch decks, one-pagers, case studies, and partner onboarding materials
• Build CRM, sales operations, outreach materials, and a repeatable channel playbook
• Represent the company externally with partners
• Work directly with the CEO to build the partnerships motion from scratch
• Collaborate with brand and product teams to ensure partnership materials and value propositions are clear