Forward Deployed Product Manager

Rockstar

. Lead end-to-end agent delivery — scoping, building, launching, and iterating on voice agents in production .

Posted 9/17/2026full-timeSan Francisco • California • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading end-to-end agent delivery, including scoping, building, and launching voice agents while ensuring compliance and optimizing customer success. Possesses strong communication skills and a data-driven mindset to address customer needs and enhance operational standards.

Highest-signal resume keywords

End-To-End Agent DeliveryCustomer Success ManagementData IntuitionTechnical Account ManagementExperience in Regulated Financial Services

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Voice Agent DevelopmentConversation Flow DesignCompliance RequirementsData AnalysisAgent Deployment

Soft Skills

Effective CommunicationCustomer Relationship ManagementAdaptabilityProblem-Solving

Tools & Technologies

CursorClaude Code

Industry Keywords

MortgageLendingFinancial ServicesStartup Experience

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Lead end-to-end agent delivery — scoping, building, launching, and iterating on voice agents in production
Reshape agents around how a specific lender operates, including conversation flows, edge cases, compliance requirements, and human handoff moments
Act as the primary point of contact and trusted advisor for customers
Understand customer success criteria and shape the plan to achieve them
Guide customers toward optimizing agents for their particular needs
Implement agent changes through Cursor and Claude Code
Monitor account health proactively and address issues before escalation
Surface unmet needs and customer patterns back into the roadmap
Help define playbooks and operating standards as the company scales the team

Requirements

What you’ll need

A clear, effective communicator with real polish — you can deliver good news, bad news, and everything in between without losing a customer's trust
A track record of owning outcomes end-to-end in an ambiguous, fast-moving environment — not just executing a defined scope
Good data intuition — you don't need to be a SQL expert, but you should be comfortable looking at a dataset and knowing what it's telling you
A willingness to learn — no prior experience in AI is required, but you should want to go deep on a technical product
Experience working directly with customers or partners: agent deployment, agent strategy, strategic partnerships, technical account management or similar
Familiarity with mortgage, lending, or another regulated financial services vertical
Experience working at early stage startups

Benefits

Comp & perks

Top-of-market medical, dental, and vision coverage for you and your dependents
401(k) with a top-of-market employer match
Unlimited PTO
Snacks, weekly team lunches, and dinner on the company
Hybrid in-office schedule: four days a week together in SF, with a flexible remote day on Wednesdays