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Customer Care Advocate
Rockwell Automation. Support customer orders for credits and returns through email, SAP, or phones .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical orientation and proficiency in managing customer orders, credits, and returns through various channels. Capable of collaborating with multicultural teams and contributing to process improvements while ensuring a positive customer experience.
Highest-signal resume keywords
SAP ExperienceCustomer Support ExperienceAnalytical OrientationFluency In EnglishExperience With Multicultural Teams
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Order ManagementCredit ProcessingReturns FacilitationSales Order ManagementAccounts Receivable ManagementTrend AnalysisProcess ImprovementRequest ProcessingChat SupportEmail Support
Soft Skills
CollaborationRelationship BuildingCommunicationProblem SolvingAdaptability
Certifications & Qualifications
High School Diploma
Industry Keywords
Customer ExperienceGlobal ProjectsHybrid Work ArrangementsBusiness Process ImprovementMulticultural Customer Support
About the role
Key responsibilities & impact- Support customer orders for credits and returns through email, SAP, or phones
- Facilitate equipment returns, replacement orders, sales orders, credits, shipping discrepancies, and accounts receivable discrepancies
- Identify trends through analysis and escalate to appropriate channels
- Collaborate with Specialists and Business Process Owners to identify best practices
- Work with multicultural customers and teams
- Identify opportunities to improve customer experience
- Participate in global project improvement projects
- Support the Americas Region and Global Projects while participating in hybrid work arrangements
- Report to the Manager, Customer Care Center
Requirements
What you’ll need- At least 3 years of relevant experience
- Fluency in English
- Spanish and Portuguese as desired additional skills
- High School Diploma
- SAP experience preferred
- Experience contributing to the ongoing development of departmental processes
- Experience interpreting and responding to customer questions and requests
- Experience assisting customers through chat and email support
- Analytical orientation
- Experience handling support requests from a variety of channels based on urgency
- Proficiency in navigating multiple business systems and processing requests
- Experience building relationships with main partners for each assigned customer
- Willingness to collaborate with the team
Benefits
Comp & perks- Comprehensive mindfulness programs with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- On-demand digital course library for professional development
- Hybrid work arrangement