Rockwell Automation

Product Manager

• Serve as the primary business liaison between GSM functions and the GSM AI delivery team
• Identify business challenges and lead discovery
• Gather and clarify requirements, prioritize AI opportunities, and partner with AI Developers, Enablement Specialists, Process Architects, and Project Managers
• Translate business needs into actionable work and own use cases through discovery and delivery
• Maintain priorities and coordinate stakeholder decisions
• Define current and future-state processes, scope, constraints, dependencies, and partners
• Gather, validate, and document requirements, user stories, use cases, and acceptance criteria
• Manage and maintain the backlog, including enhancements, defects, priorities, dependencies, and decisions
• Assess requests based on business value, user impact, complexity, risk, readiness, and capacity
• Recommend priorities, tradeoffs, and sequencing to GSM AI leadership
• Partner with Process Architects and AI Developers to deliver effective solutions
• Support backlog refinement, design reviews, testing, demonstrations, and acceptance activities
• Manage scope changes and communicate impacts and dependencies
• Define pilot objectives, success criteria, participants, and feedback mechanisms
• Translate user feedback into prioritized improvements and adoption actions
• Support communications, training, and change management
• Establish success measures and expected outcomes
• Monitor adoption, usability, efficiency, and business impact metrics
• Identify opportunities for continuous improvement, reuse, and broader AI adoption
• Provide updates on scope, priorities, decisions, risks, and outcomes
• Maintain alignment between business needs, delivered capabilities, user feedback, and measured results
• Pause or close work when ownership, readiness, value, or priority is insufficient

AI Product Owner – GSM

Consultant

• Support the SecureOT Platform
• Navigate the demo environment live with customers
• Meet with customers early in sales cycles to present SecureOT platform capabilities
• Address and resolve customer questions around proposed technical and commercial solutions
• Support customer requests for demos, Proof of Values and deeper technical reviews
• Coordinate and collaborate with sellers, application consultants, proposal consultants and broader stakeholders
• Facilitate transfer of critical customer-opportunity information to the appropriate Rockwell Automation teams for solution development and quoting
• Develop and extend technical knowledge across the SecureOT Platform and complete SecureOT Solution Suite
• Provide presales support and serve as a trusted advisor to the sales organization and channel
• Provide technical support for pre-sales and bid-offer activities within a defined geography

Cyber Technology Consultant

Support Engineer

• Respond to issues that first-line product support cannot isolate or resolve involving industrial automation hardware, software, or communications networks
• Report design, reliability, maintenance, and software-related concerns to product engineering and development teams
• Provide technical support to customers and users of advanced industrial automation products and solutions
• Support Rockwell Automation's portfolio of industrial control and sensing products and industrial networking technologies
• Serve as a trusted technical advisor and company liaison to customers across multiple product families and applications
• Manage customer interactions by setting expectations, documenting troubleshooting activities, capturing resolutions in service management systems, and providing follow-up
• Apply Knowledge-Centered Service (KCS) practices to improve knowledge sharing and customer success
• Develop technical notes, troubleshooting guides, knowledge articles, training materials, videos, and other documentation
• Collaborate with sales, engineering, product managers, and team members to address customer challenges and improve product adoption
• Participate in after-hours and weekend support rotations

Customer Support

• Manage a defined portfolio of accounts, focusing on renewing support contracts on time and in full
• Engage customers and channel partners before contract expiration to create seamless renewal outcomes
• Send renewal expiration notifications to customers
• Communicate contract coverage, renewal options, timelines, and the value of continued support services
• Track renewal rates, churn, and forecasting indicators set by leadership
• Use Salesforce to manage renewal opportunities, track progress, maintain contract data, receive and send customer quotes, and support forecasting
• Partner with Partner Success Managers to align renewal strategies with channel partners
• Collaborate with Sales, Channel, Contracts, and Operations teams on pricing, terms, documentation, and renewal execution
• Provide first-line support for renewal-related inquiries, including contract scope, pricing questions, and renewal logistics
• Identify renewal risk early and escalate for leadership visibility and proactive mitigation
• Follow Salesforce and renewal processes to ensure data quality, compliance, and operational efficiency
• Support revenue retention and growth by reducing renewal friction and improving customer experience

Customer Success Renewals Specialist – Support Contracts

• Manage a defined portfolio of accounts with a primary focus on renewing support contracts on time and in full
• Engage customers and channel partners ahead of contract expiration to create seamless renewal outcomes
• Send notifications of renewal expiration to customers
• Communicate contract coverage, renewal options, timelines, and the value of continued support services
• Ensure renewals and work toward renewal rate, churn, and forecasting indicators set by leadership
• Use Salesforce to manage renewal opportunities, track progress, maintain accurate contract data, receive and send customer quotes, and support forecasting activities
• Partner with Partner Success Managers to align renewal strategies with channel partners
• Collaborate with Sales, Channel teams, Contracts, and Operations on pricing, terms, documentation, and renewal execution
• Provide first-line support for renewal-related inquiries, including contract scope, pricing questions, and renewal logistics
• Identify renewal risk early and escalate for leadership visibility and proactive mitigation
• Follow established Salesforce and renewal processes to ensure data quality, compliance, and operational efficiency
• Support revenue retention and growth strategy by reducing renewal friction and improving the customer experience

• Respond to issues that first-line product support could not isolate or resolve involving industrial automation hardware, software, or communications networks
• Report design, reliability, maintenance, and software-related concerns to product engineering and development teams
• Provide technical support to customers and users of advanced industrial automation products and solutions
• Support Rockwell Automation’s portfolio of industrial control and sensing products, including sensors, safety components, code readers, RFID, encoders, vision systems, condition monitoring solutions, and industrial networking technologies
• Support protocols including EtherNet/IP, IO-Link, DeviceNet, and related automation technologies
• Act as a trusted technical advisor and company liaison to customers across multiple product families and applications
• Manage customer interactions, set expectations, document troubleshooting activities, capture resolutions in service management systems, and provide follow-up
• Apply Knowledge-Centered Service (KCS) practices to improve knowledge sharing and customer success
• Develop technical notes, troubleshooting guides, knowledge articles, training materials, videos, and other documentation
• Collaborate with sales, engineering, product management, and other team members to address customer challenges and improve product adoption
• Participate in after-hours and weekend support rotations

Engineer

• Serve as the Component Engineering representative on development projects and design reviews.
• Guide teams on material selection, lifecycle management, and risk mitigation.
• Collaborate with mechanical, electrical, sourcing, and quality engineering teams across regions.
• Partner with suppliers to introduce new material technologies and support innovation in wire, connectors, wire harnesses, electromechanical components, and metal parts.
• Train and advise development teams on component engineering processes, standards, and best practices.
• Drive cost and productivity improvements through insourcing, standardization, common architecture, and cost-effective component strategies.
• Contribute to efficiency initiatives using advanced tools, including AI.
• Work with Fabrication Services to develop new parts and resolve material-related challenges during qualification and production.
• Identify alternate-material opportunities in response to geopolitical shifts, lifecycle risks, or tooling transfers.
• Consolidate similar worldwide materials into globally available, strategically selected alternatives with global sourcing teams.
• Review component changes for certification impacts and guide qualification plans for compliance and smooth transitions.
• Report to the Manager, Component Engineering.

Component Engineer – Wiring and Connection Systems

Account Executive

• Pursue target accounts in your territory, infiltrate those accounts at the highest decision-making level, and secure that business
• Devise account strategies that leverage OTTO solutions and go-to-market strategy to expand OTTO within target accounts
• Develop business relationships across the organization, elevating OTTO's position within the executive ranks
• Work with clients to identify materials handling automation opportunities in their facilities
• Promote and demonstrate the OTTO solution and engage customers in projects with compelling business cases
• Drive pipeline growth and revenue growth in your territory
• Report to the Manager, Consumer & General Industry Sales

Senior Account Executive

Project Manager

• Govern export and import compliance processes, including sanctioned party, embargo, and export license screening
• Resolve compliance-related SAP GTS blocks and master data issues impacting order processing and shipment release
• Ensure compliance with U.S. EAR, EU Dual-Use, and other global trade regulations
• Assess, interpret, and implement regulatory changes affecting global trade operations
• Support audit readiness, regulatory inquiries, and remediation activities
• Serve as functional owner and super user for SAP GTS trade compliance processes
• Configure, enhance, test, and deploy SAP solutions for regulatory and business requirements
• Troubleshoot GTS/ECC integration, master data, and system performance issues
• Oversee system archiving, record retention, and continuous process improvements
• Evaluate, select, implement, and optimize Global Trade Management technology solutions
• Lead global trade compliance projects involving enhancements, integrations, migrations, acquisitions, and divestitures
• Manage project requirements, testing, deployment, stakeholder alignment, and change management
• Partner with cross-functional stakeholders on complex business and compliance solutions
• Develop reports, dashboards, and analyses for compliance monitoring, audits, and leadership decision-making
• Create and maintain SOPs, process documentation, training materials, and job aids
• Deliver user training and support knowledge-sharing initiatives
• Report to the Global Trade Compliance COE Manager

Global Trade Systems Project Manager

Full-stack Engineer

• Work on software development projects within AI
• Develop AI-powered solutions that enhance software quality, security, delivery velocity, and engineering efficiency
• Collaborate with experienced software engineers, AI champions, architects, and engineering leaders
• Contribute to real-world projects supporting enterprise-scale industrial automation software development
• Work with development teams in software development environments using development techniques
• Gain exposure to the full development life cycle, agile methodology, system design, test-driven development, test automation, and build and configuration management
• Build software applications, services, and integrations using modern software engineering practices and AI technologies
• Participate in networking events and company activities

Co-op, AI Software Engineering

• Work on software development projects within AI
• Develop AI-powered solutions that enhance software quality, security, delivery velocity, and engineering efficiency
• Collaborate with software engineers, AI champions, architects, and engineering leaders
• Contribute to enterprise-scale industrial automation software development projects
• Work with development teams in software development environments using development techniques
• Gain exposure to the full development life cycle, agile methodology, system design, test-driven development, test automation, and build and configuration management
• Build software applications, services, and integrations using modern software engineering practices and AI technologies

Intern, AI Software Engineering

• Work on software development projects within AI
• Develop AI-powered solutions that enhance software quality, security, delivery velocity, and engineering efficiency
• Collaborate with software engineers, AI champions, architects, and engineering leaders
• Contribute to real-world projects supporting enterprise-scale industrial automation software development
• Work with development teams in software development environments using development techniques
• Gain exposure to the full development life cycle, agile methodology, system design, test-driven development, test automation, and build and configuration management
• Build software applications, services, and integrations using modern software engineering practices and AI technologies
• Participate in networking events and company activities

Artificial Intelligence

• Design and implement Agentic Engineering Frameworks for industrial automation development.
• Define the architecture and integration of agents, skills, workflow orchestration, MCP services, development tools, and reusable libraries.
• Transform domain expertise, engineering procedures, and trusted content into reusable AI-enabled skills.
• Develop methodologies for converting customer standards, strategies, and engineering workflows into agent-executable processes.
• Create reference architectures that promote AI-assisted development, testing, documentation, code generation, validation, and commissioning workflows.
• Advise customers on the development and adoption of enterprise Automation Code Standards.
• Assess existing automation architectures, libraries, engineering workflows, and governance models.
• Define coding guidelines, naming conventions, modular programming practices, testing strategies, and lifecycle management processes.
• Establish reusable architectures and engineering frameworks for PLC, HMI, SCADA, analytics, and digital manufacturing applications.
• Facilitate workshops with customer stakeholders to align standards across engineering teams and teams.
• Establish customer-specific automation standards that improve engineering consistency and quality.
• Create reusable agentic frameworks that accelerate project execution and reduce engineering effort.
• Assist customers to transform engineering knowledge into reusable AI-enabled skills.
• Improve development productivity through standardization, automation, and AI-assisted workflows.
• Build long-term customer relationships as a trusted advisor for automation and AI-enabled engineering transformation.

Senior Consultant, Automation Standards – AI Frameworks

Administration

• Execute processes in compliance with established SOPs and guidelines
• Perform administrative and operational duties for assigned global teams and functions
• Gather and summarize enabling data to execute assigned tasks
• Provide administrative support for end-to-end proposal activities
• Work with regional and domestic stakeholders to ensure compliance and smooth processing
• Complete work assignments according to process objectives, goals, commitments, and deadlines
• Maintain confidentiality of sensitive technical, financial, and commercial information
• Present parts availability when relevant or requested, collaborating with the Planning Team through business system interfaces
• Maintain project, contract, proposal, and quotation status in business systems throughout their lifecycle
• Extract data from SAP, IFS, and other business systems and publish required reports
• Contribute to root cause analysis, deviation documentation, and audit responses
• Interact regularly with peers, customers, and regional stakeholders through conference calls and email
• Coordinate across teams for updates, material delivery and availability, receipts, invoicing, completion, and closure of projects and contracts

AI Product Owner – GSM

Cyber Technology Consultant

Support Engineer

Customer Success Renewals Specialist – Support Contracts

Customer Success Renewals Specialist – Support Contracts

Support Engineer

Component Engineer – Wiring and Connection Systems

Senior Account Executive

Global Trade Systems Project Manager

Co-op, AI Software Engineering

Intern, AI Software Engineering

Co-op, AI Software Engineering

Intern, AI Software Engineering

Senior Consultant, Automation Standards – AI Frameworks

Proposal Administrator