Customer Success Manager – Cybersecurity

Rockwell Automation

. Manage a portfolio of enterprise and site-based accounts associated with Rockwell's OT cybersecurity offerings .

Posted 10/9/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing enterprise accounts and driving technology adoption within the OT cybersecurity domain, ensuring customer success through effective contract management and collaboration with cross-functional teams.

Highest-signal resume keywords

Cybersecurity Product KnowledgeCustomer Success ManagementAnnual Recurring Revenue StrategyCross-Functional CollaborationQBR Methodology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementContract ManagementData AnalysisCustomer OnboardingSubscription ServicesCustomer Buying BehaviorServices Delivery KnowledgeCommercial SkillsStrategic Value CommunicationGainsight Customer Success Platform

Soft Skills

Motivational LeadershipTrust BuildingCollaboration

Certifications & Qualifications

Bachelor's Degree or Equivalent Experience

Industry Keywords

OT CybersecurityEnterprise AccountsSubscription ContractsCustomer Experience ImprovementAnnual Recurring Revenue

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Manage a portfolio of enterprise and site-based accounts associated with Rockwell's OT cybersecurity offerings
Ensure customers achieve business outcomes through Rockwell Automation's subscription and services contracts
Drive technology and services adoption leading to high renewal rates and expansion of annuity-based contracts and subscriptions
Manage the Annual Recurring Revenue target and growth strategy for cybersecurity contracts and software subscriptions
Use Gainsight Customer Success Platform data and workflow information to execute onboarding, adoption, expansion, and renewal motions
Translate customer data into value delivered through services contracts and software subscriptions
Communicate delivered value to participating sites using QBR methodology and other communication cadences
Aggregate and deliver QBRs at the corporate customer level
Recommend changes or additions to contract and subscription scope to improve customer outcomes and initiate expansion motions with Sales
Document motion effectiveness
Foster collaboration with Sales, Delivery, and Distributor team members to optimize customer experience
Provide portfolio team feedback so customer feedback informs service offerings
Collaborate with the business unit on continuous customer-experience improvement programs
Report to the Software Customer Success Leader

Requirements

What you’ll need

Bachelor's Degree or Equivelant Years of Relevant Work Experience
Legal authorization to work in the US is required
Ability to travel 20% of the time
Knowledge of cybersecurity product and service offerings within the OT space
5+ years of work experience and experience working with customers in a commercial and/or technical capacity
Ability to work with cross functional teams
Experience with understanding customer buying behaviors and processes
Knowledge on how services are organized and delivered
Ability to motivate and work with others to make customers successful
Commercial skills and ability to collaborate and build trust with sales
Ability to develop, communicate, and execute a services ARR strategy at a corporate level
Ability to comprehend customer needs and bring strategic value to them

Benefits

Comp & perks

Health Insurance including Medical, Dental and Vision
401k
Paid Time off
Parental and Caregiver Leave
Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life