Customer Success Manager – Renewals

Rockwell Automation

. Support renewal execution across assigned contracts and customer accounts .

Posted 10/5/2026full-timeRemote • Canada, United StatesSeniorLead💰 CA$65,280 - CA$97,920 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in contract renewals and customer account management, with a strong focus on collaboration with distributors and effective communication of renewal documentation. Proficient in utilizing CRM tools to track and manage renewal processes while maintaining accurate records.

Highest-signal resume keywords

Contract Renewal SupportCRM Tools ExperienceStakeholder ManagementBilingual CommunicationManufacturing Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract ManagementRenewal ExecutionSales OperationsWorkflow ManagementDocumentation Preparation

Soft Skills

CollaborationCommunicationOrganizational Skills

Tools & Technologies

SalesforceGainsight

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

ManufacturingAutomation

About the role

Key responsibilities & impact

Support renewal execution across assigned contracts and customer accounts
Coordinate with distributors to initiate and track renewal proposals
Prepare, organize, and communicate renewal documentation
Track renewal status and provide visibility into renewal progress and outcomes
Support low-touch and distributor-led contract motions
Assist Strategic and Regional Customer Success Managers with renewal coordination and execution
Maintain accurate renewal tracking in internal systems
Own renewals where no Customer Success Manager is assigned or support is required
Collaborate with distributors to ensure proposals are created and delivered
Report to the Team Lead or Regional Manager

Requirements

What you’ll need

Bachelor's degree or equivalent relevant work experience
Legal authorization to work in the USA for US applicants; no employment visa sponsorship
Legal authorization to work in Canada for Canadian applicants; no work visa sponsorship
Ability to travel 10–20% of the time
3+ years of experience supporting renewals, contracts, or sales operations (preferred)
Experience with CRM tools, including Salesforce and Gainsight (preferred)
Ability to manage multiple workflows and stakeholders (preferred)
Work experience in the manufacturing or automation industry (preferred)
Bilingual or able to communicate in English, spoken and written

Benefits

Comp & perks

Health Insurance including Medical and Dental
Health Care Spending Account (HCSA – dependent on the plan chosen)
Employee Assistance Program (EAP)
Retirement plans
Paid Time off
Volunteering Time off
Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)
Employer Paid DC Pension
Maternity and Parental Leave Top-Up
Fitness Reimbursement Program
Some travel to customer sites
Remote work