Customer Success Renewals Specialist – Support Contracts

Rockwell Automation

. Manage a defined portfolio of accounts, focusing on renewing support contracts on time and in full .

Posted 9/30/2026full-timeMexico City • MexicoJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer engagement, focusing on contract renewals and customer success. Proficient in using Salesforce for opportunity management and ensuring operational efficiency in renewal processes.

Highest-signal resume keywords

Account ManagementContract RenewalSalesforce ProficiencyCustomer SuccessRenewal Strategy

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Contract ManagementRenewal ForecastingData TrackingOpportunity ManagementChurn Analysis

Soft Skills

CommunicationCollaborationProblem-SolvingCustomer EngagementProactive Mitigation

Tools & Technologies

Salesforce

Industry Keywords

Customer SupportRenewal ProcessesOperational EfficiencyNorth America MarketRevenue Retention

About the role

Key responsibilities & impact

Manage a defined portfolio of accounts, focusing on renewing support contracts on time and in full
Engage customers and channel partners before contract expiration to create seamless renewal outcomes
Send renewal expiration notifications to customers
Communicate contract coverage, renewal options, timelines, and the value of continued support services
Track renewal rates, churn, and forecasting indicators set by leadership
Use Salesforce to manage renewal opportunities, track progress, maintain contract data, receive and send customer quotes, and support forecasting
Partner with Partner Success Managers to align renewal strategies with channel partners
Collaborate with Sales, Channel, Contracts, and Operations teams on pricing, terms, documentation, and renewal execution
Provide first-line support for renewal-related inquiries, including contract scope, pricing questions, and renewal logistics
Identify renewal risk early and escalate for leadership visibility and proactive mitigation
Follow Salesforce and renewal processes to ensure data quality, compliance, and operational efficiency
Support revenue retention and growth by reducing renewal friction and improving customer experience

Requirements

What you’ll need

Bachelor's degree
Minimum 1–2 years of experience in Renewals, Customer Success, Inside Sales, Sales Operations, or Contract Management (preferred)
Experience working with CRM tools such as Salesforce for opportunity management, forecasting, and reporting
Experience supporting North America–based customers

Benefits

Comp & perks

Comprehensive mindfulness programs with a premium membership to Calm
Volunteer Paid Time off available after 6 months of employment for eligible employees
Company volunteer and donation matching program
Employee Assistance Program
Personalized wellbeing programs through the OnTrack program
On-demand digital course library for professional development
Hybrid work arrangement