Customer Success Renewals Specialist – Support Contracts

Rockwell Automation

. Manage a defined portfolio of accounts with a primary focus on renewing support contracts on time and in full .

Posted 9/30/2026full-timeMexico City • MexicoJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer renewals and contracts, utilizing Salesforce for opportunity management and forecasting. Strong focus on customer engagement, operational efficiency, and revenue retention strategies.

Highest-signal resume keywords

Renewals ManagementSalesforce ProficiencyCustomer Success ExperienceContract ManagementForecasting and Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Renewals ManagementContract ManagementOpportunity ManagementForecastingReporting

Soft Skills

Customer EngagementCollaborationCommunicationProblem-Solving

Tools & Technologies

Salesforce

Industry Keywords

Customer SuccessInside SalesSales OperationsNorth America

About the role

Key responsibilities & impact

Manage a defined portfolio of accounts with a primary focus on renewing support contracts on time and in full
Engage customers and channel partners ahead of contract expiration to create seamless renewal outcomes
Send notifications of renewal expiration to customers
Communicate contract coverage, renewal options, timelines, and the value of continued support services
Ensure renewals and work toward renewal rate, churn, and forecasting indicators set by leadership
Use Salesforce to manage renewal opportunities, track progress, maintain accurate contract data, receive and send customer quotes, and support forecasting activities
Partner with Partner Success Managers to align renewal strategies with channel partners
Collaborate with Sales, Channel teams, Contracts, and Operations on pricing, terms, documentation, and renewal execution
Provide first-line support for renewal-related inquiries, including contract scope, pricing questions, and renewal logistics
Identify renewal risk early and escalate for leadership visibility and proactive mitigation
Follow established Salesforce and renewal processes to ensure data quality, compliance, and operational efficiency
Support revenue retention and growth strategy by reducing renewal friction and improving the customer experience

Requirements

What you’ll need

Bachelor's degree
Minimum 1–2 years of experience in Renewals, Customer Success, Inside Sales, Sales Operations, or Contract Management (preferred)
Experience working with CRM tools such as Salesforce for opportunity management, forecasting, and reporting
Experience supporting North America–based customers

Benefits

Comp & perks

Comprehensive mindfulness programs with a premium membership to Calm
Volunteer Paid Time off available after 6 months of employment for eligible employees
Company volunteer and donation matching program
Employee Assistance Program
Personalized wellbeing programs through our OnTrack program
On-demand digital course library for professional development
Other local benefits
Hybrid work arrangement