Customer Success Specialist

Rockwell Automation

. Manage a portfolio of assigned accounts, driving adoption, retention, expansion, and renewal activities .

Posted 10/22/2026full-timeSantiago • ChileMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer accounts, driving engagement, and ensuring renewals while leveraging CRM tools like Salesforce. Proficient in analyzing customer data to enhance satisfaction and support business outcomes.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementSalesforce ProficiencyFluency In Spanish And EnglishAnnual Recurring Revenue (ARR) Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer EngagementPortfolio ManagementBudgetary QuotationsService ConfigurationsData Analysis

Soft Skills

Relationship BuildingStrategic VisionProblem SolvingCommunication

Tools & Technologies

Salesforce

Industry Keywords

Customer LifecycleRenewalsUpsellCross-SellOperational Efficiency

About the role

Key responsibilities & impact

Manage a portfolio of assigned accounts, driving adoption, retention, expansion, and renewal activities
Partner with customers and Rockwell Automation Authorized Distributors to maximize customer value, improve adoption, and support business outcomes throughout the customer lifecycle
Build trusted relationships with customer stakeholders and key distributor contacts
Monitor customer health indicators, product usage, and engagement trends to proactively identify risks and growth opportunities
Conduct customer onboarding, health checks, business reviews, and value realization discussions
Support customers with inquiries related to services, pricing, subscriptions, licensing, and technical information
Provide budgetary quotations and service configurations according to regional requirements
Ensure on-time renewals and achievement of individual and team performance goals
Identify and support upsell, cross-sell, and expansion opportunities within existing accounts
Collaborate with Sales, Customer Care, Business Units, and Channel Partners to resolve customer issues and improve customer satisfaction
Utilize Salesforce to effectively manage customer opportunities, forecasting, and account activities
Analyze customer and business data to support decision-making and portfolio management
Drive continuous improvement initiatives to enhance customer experience and operational efficiency
Communicate the value of Rockwell Automation solutions and help customers achieve measurable business outcomes
Report to the Customer Success Team Leader

Requirements

What you’ll need

Bachelor's degree in Business, Engineering, Information Technology, or a related field
Experience in Customer Success, Account Management, Renewals, Sales Support, or customer-facing roles
Experience managing a portfolio of customers and driving customer engagement activities
Experience with CRM tools such as Salesforce
Fluency in Spanish and English
Familiarity with Annual Recurring Revenue (ARR) processes
Ability to address complex commercial issues and develop solutions
Strategic vision for the future of the brand and the company
Holistic approach to understanding interconnected systems

Benefits

Comp & perks

Comprehensive mindfulness programs with a premium membership to Calm
Volunteer Paid Time off available after 6 months of employment for eligible employees
Company volunteer and donation matching program
Employee Assistance Program
Personalized wellbeing programs through our OnTrack program
On-demand digital course library for professional development
Other local benefits