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Rockwell Automation

Deployment Support Technician – Robotics

Rockwell Automation

. Partner with Project Management, Systems Engineering, and Operations teams to deliver outcomes for end-users, channel partners, and OTTO.

Posted 9/24/2026full-timeFort Wayne • United StatesJunior💰 $50,960 - $76,440 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and supporting AMR systems, including hands-on mechanical and electrical skills, system validation, and user training. Proficient in networking concepts and capable of managing deployment activities and customer communications effectively.

Highest-signal resume keywords
AMR/AGV Systems IntegrationHands-On Mechanical And Electrical TroubleshootingNetworking Concepts Including Ethernet And Wi-FiUser Training On Automated EquipmentTechnical Field Service Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
TroubleshootingSystem ValidationAcceptance TestingPreventative MaintenanceHardware VerificationSoftware ConfigurationIssue ResolutionLog ReviewDeployment OptimizationClient Interaction
Soft Skills
CommunicationCollaborationProblem-SolvingCustomer SupportTraining Delivery
Tools & Technologies
Linux (Ubuntu)Networking ToolsAMR SystemsField Service Management SoftwareDocumentation Tools
Certifications & Qualifications
High School Diploma Or GEDValid Driver's License
Industry Keywords
Industrial AutomationTechnical Field ServiceIT/OT SupportRoboticsMechatronics

Tech Stack

Tools & technologies
Linux

About the role

Key responsibilities & impact
  • Partner with Project Management, Systems Engineering, and Operations teams to deliver outcomes for end-users, channel partners, and OTTO.
  • Support system deployments, go-live activities, post-deployment optimization, and long-term operational stability for complex AMR solutions.
  • Work directly within customer production environments to perform troubleshooting, system validation, issue resolution, and user support.
  • Support on-site commissioning and integration, including hardware verification, network setup, software configuration, and safety checks.
  • Complete acceptance testing, document results, and resolve readiness gaps before go-live.
  • Respond to real-time deployment and go-live issues through hands-on troubleshooting, log review, triage, and escalation.
  • Conduct preventative maintenance audits, minor repairs, retrofits, and recalls on deployed AMRs.
  • Deliver training to customer personnel on system operations, maintenance, and best practices.
  • Coordinate with Technical Support, Field Services, and Systems Engineering to resolve customer issues and convey field feedback.
  • Manage AMR fleet status, track repairs, and support documentation updates.
  • Communicate deployment status and issue resolution to customer teams.
  • Support after-hours or on-call coverage as required during projects.
  • Report to Lead, Systems Engineering.

Requirements

What you’ll need
  • High school diploma or GED required.
  • Legal authorization to work in US is required.
  • Must not require employment visa sponsorship, now or in the future.
  • Ability to travel across the U.S. and Canada (60-70% of the time).
  • Valid, unrestricted driver's license.
  • Typically requires a minimum of 1 year of related experience.
  • Associate's degree in electrical engineering technology, Industrial Automation, Mechanical, Mechatronics, Robotics, Computer Engineering Technology, or related field.
  • 2+ years of experience in technical field service, industrial automation, IT/OT support, robotics, or related discipline.
  • Hands-on mechanical and electrical troubleshooting skills.
  • Basic familiarity with Linux (Ubuntu).
  • Working knowledge of networking concepts, including Ethernet, Wi‑Fi, IP addressing, and general connectivity troubleshooting.
  • Experience with AMR/AGV systems integration.
  • Experience working directly with clients and end‑users in operational environments.
  • Experience training users on automated equipment or software.

Benefits

Comp & perks
  • Health Insurance including Medical, Dental and Vision
  • 401k
  • Paid Time off
  • Parental and Caregiver Leave
  • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
  • Annual target bonus of 4% of base salary