Gainsight Developer

Rockwell Automation

. Design, configure, and continuously improve Gainsight capabilities including Customer 360, Health Scores, Success Plans, Journey Orchestrator, Rules Engine, Playbooks, CTAs, and Dashboards .

Posted 10/27/2026full-timeUnited StatesMid-LevelSenior💰 CA$83,600 - CA$104,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Gainsight configuration and administration, with a strong focus on developing scalable customer success programs and integrating with Salesforce. Proficient in data analysis, automation, and translating business requirements into effective technical solutions.

Highest-signal resume keywords

Gainsight AdministrationSalesforce IntegrationCustomer Success OperationsSQL Data AnalysisGainsight Administrator Certification

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Gainsight ConfigurationData ModelingAutomation FrameworksReporting StructuresRules EngineJourney OrchestratorHealth ScoresCTAs & PlaybooksSuccess PlansDashboards

Soft Skills

CollaborationStakeholder EngagementUser EnablementTroubleshootingProcess Design

Tools & Technologies

SalesforceGainsightREST APIs

Certifications & Qualifications

Gainsight Administrator Certification Level 2Gainsight Administrator Certification Level 3

Industry Keywords

Customer SuccessSaaSRecurring RevenueRevenue OperationsBusiness Systems

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Design, configure, and continuously improve Gainsight capabilities including Customer 360, Health Scores, Success Plans, Journey Orchestrator, Rules Engine, Playbooks, CTAs, and Dashboards
Build scalable customer success programs supporting onboarding, adoption, risk management, renewals, retention, and expansion
Develop solutions enabling Customer Success Managers to identify opportunities and customer risks proactively
Create automated workflows, customer journeys, playbooks, and business processes
Use Gainsight automation and AI capabilities to reduce manual effort, surface insights, and improve customer outcomes
Partner with stakeholders to evolve and scale digital customer success programs
Develop and optimize Gainsight integrations with Salesforce and other customer success platforms
Develop data models, integrations, automations, and reporting structures for accurate customer, ARR, adoption, and renewal insights
Champion data quality, governance, and system performance across the customer success technology ecosystem
Collaborate with Customer Success, Sales, Revenue Operations, Analytics, and IT teams to translate requirements into scalable technical solutions
Advise on customer success process design, platform optimization, and technology strategy
Provide user enablement, documentation, troubleshooting, and best practices
Report to the Senior Director, Global Customer Success

Requirements

What you’ll need

Bachelor's Degree in Relevant Field
US Applicants- Legal authorization to work in the U.S.; employment visa sponsorship is not available now or in the future for this job opening
5+ years of experience in Customer Success Operations, Revenue Operations, Business Systems, CRM Administration, or related roles
Hands-on experience administering and configuring Gainsight
Experience supporting SaaS, recurring revenue, or customer success operating models
Experience with Salesforce data structures, workflows, reporting, and system configuration
Experience translating business requirements into scalable technical solutions
Experience with Gainsight Administrator Certification (Level 2 or Level 3)
Expertise with Rules Engine, Journey Orchestrator, Data Designer, Scorecards & Health Scores, CTAs & Playbooks, Success Plans, and Dashboards & Reporting
Experience integrating Gainsight with Salesforce and related business systems
SQL skills including data analysis, validation, and troubleshooting
Familiarity with REST APIs, integrations, and automation frameworks
Experience supporting enterprise-scale Customer Success organizations

Benefits

Comp & perks

Health Insurance including Medical, Dental and Vision (USA)
401k
Paid Time off
Parental and Caregiver Leave
Flexible Work Schedule
Health Insurance including Medical and Dental (Canada)
Health Care Spending Account (HCSA – dependent on the plan chosen)
Employee Assistance Program (EAP)
Retirement plans
Volunteering Time off
Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)
Employer Paid DC Pension
Maternity and Parental Leave Top-Up
Fitness Reimbursement Program