Global Advanced Analytics Support Manager

Rockwell Automation

. Lead the Pavilion support function, including daily operations, customer engagement, escalation management, and service delivery performance .

Posted 11/4/2026full-timeRemote • United StatesMid-LevelSenior💰 $145,440 - $218,160 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading customer-facing support operations, managing escalations, and driving service delivery performance. Proficient in collaborating with sales and technical teams to optimize customer engagement and support business operations.

Highest-signal resume keywords

Customer Engagement ManagementService Delivery PerformanceTechnical Support LeadershipProcess ImprovementIndustrial Software Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Capacity PlanningPerformance MetricsProcess OptimizationEscalation ManagementCross-Functional CoordinationKnowledge TransferRenewal ManagementResource PlanningActionable Plan TranslationCustomer Success Strategies

Soft Skills

Relationship ManagementUrgency in Addressing ConcernsCollaboration with StakeholdersCommunication SkillsProblem-Solving

Tools & Technologies

PavilionXRockwell Automation SoftwareIndustrial Automation EnvironmentsManaged ServicesProfessional Services

Industry Keywords

Industrial SoftwareAutomationAdvanced Process ControlModel Predictive ControlEnterprise SoftwareCustomer SuccessSupport Business Operations

About the role

Key responsibilities & impact

Lead the Pavilion support function, including daily operations, customer engagement, escalation management, and service delivery performance
Manage business operations for the Pavilion support group, including capacity planning, performance visibility, process improvement, knowledge transfer, and continuity of critical expertise
Maintain relationships with Pavilion customers, ensuring support commitments are met and customer concerns are addressed with urgency
Drive renewal and expansion opportunities and partner with sales and account teams to enable new support engagements
Coordinate with internal product and delivery teams to resolve complex issues and align customer needs with available capabilities
Lead the Pavilion support business across customer engagement, technical support, service delivery, business operations, and sales
Partner with customers, internal delivery teams, sales, product stakeholders, and leadership

Requirements

What you’ll need

Bachelor's Degree or Equivalent Years of Relevant Work Experience
Legal authorization to work in the U.S.; employment visa sponsorship is not available now or in the future
Ability to travel to support customer engagements, internal meetings, or business-critical escalations
Experience in industrial software, automation, advanced process control (APC), model predictive control (MPC), or related technical services
Typically requires 5+ years of experience leading customer-facing support operations teams, including escalations, prioritization, service delivery, and cross-functional coordination
Ability to manage technical, commercial, operational, and customer-facing responsibilities in a specialized support environment
Experience partnering with sales, delivery, account management, or customer success teams to drive retention and growth
Familiarity with PavilionX, APC/MPC, process optimization, or industrial manufacturing applications
Experience in managed services, software support, professional services, or customer success within enterprise software or industrial technology
Knowledge of support business operations, including renewals, resource planning, service quality, performance metrics, and pipeline support
Ability to translate customer needs and issues into actionable plans for technical teams, stakeholders, and leadership
Familiarity with Rockwell Automation software, services, support models, or industrial automation environments

Benefits

Comp & perks

Health Insurance including Medical, Dental and Vision
401k
Paid Time off
Parental and Caregiver Leave
Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.