Senior Service Designer

Rockwell Automation

. Conduct research to understand customer, partner, and employee needs, behaviors, and pain points.

Posted 9/21/2026full-timeUnited StatesSenior💰 $114,400 - $171,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in service design and customer experience, with a strong focus on journey mapping, service blueprinting, and workshop facilitation. Proficient in utilizing research and data to inform decisions and track customer experience metrics.

Highest-signal resume keywords

Service DesignCustomer ExperienceJourney MappingWorkshop FacilitationData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Journey MappingService BlueprintingCustomer Experience MetricsDesign ThinkingProblem Structuring

Soft Skills

Clear CommunicationSynthesis of InsightsCollaboration

Tools & Technologies

CRM SystemsERP SystemsCommerce Systems

Industry Keywords

Industrial EnvironmentsManufacturing EnvironmentsEnterprise EnvironmentsCustomer Research Methodologies

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Conduct research to understand customer, partner, and employee needs, behaviors, and pain points.
Synthesize insights into clear problem statements and opportunity areas.
Create and evolve journey maps, service blueprints, and experience frameworks.
Design across digital, human, and operational touchpoints.
Facilitate co-creation workshops with partners.
Collaborate with product, IT, operations, and subject matter experts.
Prototype and test service concepts to validate and refine ideas.
Define and track CX metrics such as Net Promoter Score, Customer Satisfaction, and Customer Effort.
Share insights, tools, and best practices across teams.
Contribute to the evolution of service design methods and CX standards.

Requirements

What you’ll need

Bachelor's degree.
Legal authorization to work in the U.S.; employment visa sponsorship is not available now or in the future.
5+ years of experience in service design, customer experience, or a related discipline.
5+ years of experience in industrial, manufacturing, or enterprise environments.
Proficiency in journey mapping, service blueprinting, and workshop facilitation.
Strong ability to structure problems, synthesize insights, and communicate clearly.
Experience using research and data to inform decisions.
Familiarity with design thinking and customer research methodologies.
Experience working with enterprise platforms such as CRM, ERP, and commerce systems, and understanding their impact on end-to-end experiences.

Benefits

Comp & perks

Health Insurance including Medical, Dental and Vision
401k
Paid Time off
Parental and Caregiver Leave
Flexible Work Schedule where you will work with your manager to set a schedule flexible with your personal life