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Support Engineer
Rockwell Automation. Respond to issues that first-line product support cannot isolate or resolve involving industrial automation hardware, software, or communications networks .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for industrial automation products, including troubleshooting and problem-solving skills. Proficient in collaborating with cross-functional teams and developing documentation to enhance customer success.
Highest-signal resume keywords
Industrial Automation SupportRockwell Automation ExperiencePLC ProgrammingBilingual English And SpanishTroubleshooting Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Industrial ControlsSensing TechnologiesMachine AutomationSafety ComponentsVariable Frequency DrivesLogix ControllersCircuit BreakersMotor StartersEtherNet/IP NetworksRFID Systems
Soft Skills
Customer FocusTechnical Support ExperienceProblem-Solving Skills
Tools & Technologies
Service Management SystemsKnowledge-Centered Service (KCS)
Industry Keywords
Electronics EngineeringElectrical EngineeringMechatronics EngineeringTelematics EngineeringIndustrial Networking
About the role
Key responsibilities & impact- Respond to issues that first-line product support cannot isolate or resolve involving industrial automation hardware, software, or communications networks
- Report design, reliability, maintenance, and software-related concerns to product engineering and development teams
- Provide technical support to customers and users of advanced industrial automation products and solutions
- Support Rockwell Automation's portfolio of industrial control and sensing products and industrial networking technologies
- Serve as a trusted technical advisor and company liaison to customers across multiple product families and applications
- Manage customer interactions by setting expectations, documenting troubleshooting activities, capturing resolutions in service management systems, and providing follow-up
- Apply Knowledge-Centered Service (KCS) practices to improve knowledge sharing and customer success
- Develop technical notes, troubleshooting guides, knowledge articles, training materials, videos, and other documentation
- Collaborate with sales, engineering, product managers, and team members to address customer challenges and improve product adoption
- Participate in after-hours and weekend support rotations
Requirements
What you’ll need- Bachelor's degree in Electronics Engineering, Electrical Engineering, Electromechanical Engineering, Mechatronics Engineering, Telematics Engineering, or a related technical discipline
- Equivalent technical education with relevant industrial automation experience may be considered
- Bilingual English and Spanish language skills
- One or more years of experience supporting industrial automation, industrial controls, sensing technologies, machine automation, or industrial networking products
- Experience working with Rockwell Automation and Allen-Bradley products
- Experience with Safety Components, Relays, Contactors, Overload Relays, Guard Link, Soft Starters, Variable Frequency Drives, Logix Controllers, PLC Programming, Circuit Breakers, Circuit Protection products, and Motor Starters
- Experience troubleshooting sensors, RFID systems, industrial code readers, IO-Link devices, EtherNet/IP networks, and related automation technologies
- Previous experience providing technical support for industrial products, control software, or automation solutions
- Experience working directly with customers, distributors, OEMs, systems integrators, engineering teams, and sales organizations
- Troubleshooting and problem-solving skills
- Demonstrated customer focus and exceptional technical support experience
- Availability for evening, weekend, and on-call support
- Availability to work 9AM to 6PM with some evening and weekend support
Benefits
Comp & perks- Transportation allowance or gas allowance
- Lunch allowance
- Complementary medical insurance
- Personal hours
- Hybrid work model with eligibility to work remotely up to three days per week following successful onboarding and when business needs permit