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Transportation Claims Specialist
Rockwell Automation. Investigate freight claims related to damage, shortage, loss, or delayed delivery across multiple transport lanes .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in freight claims management, including compliance with the Carmack Amendment and effective negotiation of claim values. Proficient in utilizing claims platforms and managing multi-modal transport claims to enhance logistics performance and reduce future claims.
Highest-signal resume keywords
Freight Claims ManagementCarmack Amendment ComplianceClaims Platforms ProficiencyProject Management ExperienceLegal and Regulatory Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Freight Claims ManagementClaims HandlingLiability AssessmentDispute ResolutionMulti-Modal Transport ClaimsCustoms DocumentationContract AnalysisChange ManagementData AnalysisTrend Monitoring
Soft Skills
NegotiationCollaborationStakeholder AlignmentContinuous ImprovementDocumentation Management
Tools & Technologies
MyEZClaimSAP Quality NotesCargoWiseClaims Management Tools
Certifications & Qualifications
AICCCLPCTBPMPSix Sigma
Industry Keywords
IncotermsCarrier LiabilityCargo InsuranceFreight Forwarder RelationshipsLogistics Performance
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Investigate freight claims related to damage, shortage, loss, or delayed delivery across multiple transport lanes
- Analyze contracts, including Incoterms and vendor agreements, to assess liability and ensure accurate settlement
- Negotiate claim values and lead collection efforts within authorized limits; escalate high-impact cases
- Collaborate with carriers, freight forwarders, insurance providers, engineers, and legal teams
- Maintain detailed documentation using MyEZClaim, SAP Quality Notes transactions, and internal claims management tools
- Develop and implement a global freight claims process, including project planning, change management, and stakeholder alignment
- Drive continuous improvement with fulfillment sites and transportation partners to reduce future claims
- Monitor claim trends, recovery rates, and financial impact through reporting and analysis
- Ensure compliance with global regulations such as the Carmack Amendment, Montreal Convention, and FMCSA guidelines
- Work with plants, distribution centers, suppliers, customers, carriers, and team members to guide claim resolution and improve logistics performance
Requirements
What you’ll need- Bachelor's degree in relevant field
- Legal authorization to work in the U.S.; employer will not sponsor employment visas now or in the future
- 5+ years of hands-on experience in freight claims management, including LTL, FTL, and parcel shipments across multiple countries (preferred)
- Proficiency in claims platforms including MyEZClaim, SAP (Quality Notes), CargoWise, or similar (preferred)
- Legal and regulatory knowledge, including carrier liability, cargo insurance, and Incoterms (preferred)
- Expertise in Carmack Amendment compliance, including claims handling, liability assessment, and dispute resolution for cargo loss or damage in interstate commerce (preferred)
- Proven experience managing multi-modal transport claims across international and domestic markets (preferred)
- Project management experience supporting global process rollout (preferred)
- Background in electronics or automation component logistics (preferred)
- Network of carrier and freight forwarder relationships (preferred)
- Claims/logistics certifications such as AIC, CCLP, CTB, PMP, or Six Sigma (preferred)
- Experience with customs documentation and legal dispute resolution (preferred)
Benefits
Comp & perks- Health Insurance including Medical, Dental and Vision
- 401k
- Paid Time off
- Parental and Caregiver Leave
- Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life