MCC Service Specialist I

Rogue Credit Union

. Greet and assist members and potential members by telephone, email, and other remote channels .

Posted 10/10/2026full-timeMedford • Oregon • United StatesJunior💰 $19 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and customer service skills while effectively managing member requests and operational tasks. Maintains extensive technical knowledge of credit union products and web-based systems to provide accurate assistance and identify cross-sell opportunities.

Highest-signal resume keywords

Excellent Communication SkillsTechnical KnowledgeCustomer Service ExperienceMultitasking AbilityComputer Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing Speed 40–45 W.P.M.10-Key Calculator ProficiencyOnline Banking KnowledgeBill Pay ProcessingATM/Visa/Debit TransactionsLoan Payment ProcessingGeneral Maintenance TasksTechnical Research SkillsOperational Request ProcessingCross-Selling Techniques

Soft Skills

Professional DemeanorListening SkillsDecision-Making AbilityAbility to Work IndependentlyAdaptability

Tools & Technologies

Web-Based SystemsComputer Search EnginesConsumer Browsers

Industry Keywords

Credit Union ProductsMember AssistanceOperational RequestsCustomer PromotionsRemote Channels

About the role

Key responsibilities & impact

Greet and assist members and potential members by telephone, email, and other remote channels
Provide accurate, friendly, and professional information and service
Process transfers, loan payments, stop payments, card orders and replacements, statement and check copies, address changes, general maintenance, and other operational requests
Complete member requests involving online banking, bill pay, ATM/Visa/Debit, loans, technical and transaction research, and general maintenance
Work with members and internal resources to find answers and resolve issues
Take ownership of situations within authority limits or refer them to appropriate credit union personnel
Maintain effective knowledge of credit union products, services, and processes
Identify cross-sell, referral, and trend opportunities
Participate in credit union promotions
Maintain technical knowledge needed to perform duties successfully
Assist other departments and perform additional assigned duties

Requirements

What you’ll need

One month to twelve months of similar or related experience
High school education or GED
Excellent communication, listening, and telephone skills
Professional demeanor
Extensive technical knowledge
Excellent computer and keyboarding skills
10-key calculator proficiency
Minimum typing speed of 40–45 w.p.m.
Ability to multitask and make decisions with minimal information
Ability to work in multiple systems simultaneously
Knowledge of computer search engines and major consumer browsers
Ability to learn and maintain knowledge of web-based systems and processes
Ability to work with minimal supervision and oversight
Must be able to adjust or move objects up to 30 pounds
Must remain stationary, often standing or sitting, for prolonged periods
Requires repetitive wrist, hand, and finger motions while using a computer
Requires close and continuous visual acuity
Requires working Saturdays, occasional overtime, and an unpredictable schedule
Requires attendance at evening and weekend meetings and events
Must complete a drug screening test within 48 hours of employment offer

Benefits

Comp & perks

Opportunity to grow careers
Supportive workplace culture
Drug-free workplace
Equal opportunity employment
Reasonable accommodation available during the application process