Rogue Credit Union

Bilingual

• Process member financial transactions via Express Teller Machine and other remote channels
• Greet members in a friendly and professional manner
• Assist with deposits, withdrawals, transfers, loan payments, stop payments, card orders/replacements, statement/check copies, address changes, general maintenance, and other member needs
• Use problem-solving and decision-making skills to resolve member requests
• Take ownership of situations within authority limits or refer them to appropriate credit union personnel
• Research and complete member work requests through the department ticketing system
• Maintain knowledge of credit union products and services
• Identify cross-sell and referral opportunities and make applicable suggestions
• Participate in credit union promotions
• Maintain technical knowledge needed to perform duties
• Perform other duties as needed or assigned
• Interact with members regularly via video, phones, chat, and email

Live Video Teller I, Bilingual Required

• Greet members primarily through Express Teller Machines and other remote channels
• Process deposits, withdrawals, transfers, loan payments, stop payments, card orders/replacements, statement/check copies, address changes, and general maintenance requests
• Assist members with other needs and resolve requests using problem-solving and decision-making skills
• Take ownership of situations within authority limits or refer them to appropriate credit union personnel
• Use resources and the department ticketing system for intra- and interdepartmental research and member work requests
• Maintain knowledge of credit union products and services
• Identify cross-sell and referral opportunities and make applicable suggestions
• Participate in credit union promotions
• Maintain technical knowledge needed to perform assigned duties
• Attend meetings and events in the evenings and on weekends when required
• Travel to credit union facilities or regions when required
• Perform other duties as needed or assigned

Business Intelligence Developer

• Lead advanced data analysis to identify trends, risks, and opportunities
• Deliver forecasting, scenario, and comparative analysis
• Provide data-driven recommendations to management and business leaders
• Prepare and transform data using KNIME, Microsoft Fabric, Python, and SQL
• Serve as a trusted analytics advisor to business leaders and cross-functional partners
• Lead complex requirements discussions and integrate data sources across domains
• Define requirements and perform gap analysis for enterprise-level data sets
• Partner with Data Engineers and Data Scientists on data aggregation, transformation, and modeling
• Improve data quality, governance, and data lifecycle management
• Champion self-service analytics and improve data accessibility, usability, and adoption
• Train and support power users
• Mentor BI Analysts at all levels
• Translate business requirements into technical specifications
• Recommend tools and solutions that improve service delivery and member engagement
• Identify process improvements within the BI program
• Stay current with industry trends and emerging technologies
• Perform other duties as assigned

Senior Business Intelligence Analyst

• Lead advanced data analysis to identify complex trends, risks, and opportunities
• Deliver advanced forecasting, scenario, and comparative analysis
• Provide recommendations that influence long-term organizational objectives and member outcomes
• Prepare and transform data using KNIME, Microsoft Fabric, Python, SQL queries, data validation, and troubleshooting
• Serve as a trusted analytics advisor to business leaders and cross-functional partners
• Lead complex requirements discussions and integrate data sources across domains
• Frame tradeoffs, risks, and expected business impact for prioritization decisions
• Lead requirements definition and gap analysis for complex and enterprise-level data sets
• Evaluate and validate new data sources for scalability, quality, and reuse
• Partner with Data Engineers and Data Scientists on data aggregation, transformation, and modeling
• Drive improvements in data quality, governance, and data lifecycle management
• Champion self-service analytics and improve data accessibility, usability, and adoption
• Train and support power users and mentor BI Analysts
• Translate business requirements into technical specifications
• Recommend ways to operationalize data through tools and solutions that improve service delivery and member engagement
• Identify process improvements and support analytics solution adoption
• Stay current with industry trends and emerging technologies
• Perform other duties as assigned
• Travel to all credit union regions may be required

General

• Greet and assist members and potential members by telephone, email, and other remote channels
• Provide accurate information and service using the five Service Promises
• Process transfers, loan payments, stop payments, card orders/replacements, statement/check copies, address changes, general maintenance, and other operational requests
• Complete online banking, bill pay, ATM/Visa/Debit, loan, technical/transaction research, and general maintenance requests
• Work with members and internal resources to find answers and resolve issues
• Take ownership of situations within authority limits or refer them as needed
• Maintain knowledge of credit union products, services, and processes
• Identify cross-sell, referral, and trend opportunities
• Participate in credit union promotions
• Assist other departments and perform other assigned duties

MCC Service Specialist I

• Greet and assist members and potential members by telephone, email, and other remote channels
• Provide accurate, friendly, and professional service using the five Service Promises
• Process transfers, loan payments, stop payments, card orders/replacements, statement/check copies, address changes, general maintenance, and other member requests
• Complete requests involving online banking, bill pay, ATM/Visa/Debit, loans, technical and transaction research, and general maintenance
• Work with members and internal resources to find answers and resolve issues
• Take ownership of situations within authority limits or refer them to appropriate credit union staff
• Maintain knowledge of credit union products, services, and processes
• Identify cross-sell, referral, and member-trend opportunities
• Participate in credit union promotions
• Assist other departments and perform additional assigned duties