MCC Service Specialist I

Rogue Credit Union

. Greet and assist members and potential members by telephone, email, and other remote channels .

Posted 10/10/2026full-timeMedford • Oregon • United StatesJunior💰 $19 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and customer service skills while effectively managing member requests and operational tasks. Maintains extensive technical knowledge of credit union products and web-based systems to provide accurate assistance and identify cross-sell opportunities.

Highest-signal resume keywords

Excellent Communication SkillsExtensive Technical KnowledgeComputer and Keyboarding SkillsAbility to MultitaskCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing Speed of 40–45 W.P.M.10-Key Calculator SkillsKnowledge of Online BankingBill Pay AssistanceATM/Visa/Debit TransactionsTechnical and Transaction ResearchGeneral Maintenance TasksCross-Selling TechniquesKnowledge of Consumer BrowsersAbility to Learn Web-Based Systems

Soft Skills

Professional DemeanorExcellent Listening SkillsDecision-Making AbilityAbility to Work IndependentlyAbility to Remain Stationary for Prolonged Periods

Certifications & Qualifications

High School Education or GED

Industry Keywords

Credit Union ProductsService PromisesMember AssistanceOperational RequestsRemote Channels

About the role

Key responsibilities & impact

Greet and assist members and potential members by telephone, email, and other remote channels
Provide accurate, friendly, and professional service using the five Service Promises
Assist with transfers, loan payments, stop payments, card orders and replacements, statement and check copies, address changes, general maintenance, and other operational requests
Complete member requests involving online banking, bill pay, ATM/Visa/Debit, loans, technical and transaction research, and general maintenance
Work with members and internal resources to find answers and resolve issues
Take ownership of situations within authority limits or refer them to appropriate credit union personnel
Maintain knowledge of credit union products, services, and processes
Identify cross-sell, referral, and trend opportunities and participate in credit union promotions
Maintain technical knowledge and assist other departments as needed
Perform other duties as assigned

Requirements

What you’ll need

One month to twelve months of similar or related experience
High school education or GED
Excellent communication, listening, and telephone skills
Professional demeanor
Extensive technical knowledge
Excellent computer and keyboarding skills
10-key calculator skills
Minimum typing speed of 40–45 w.p.m.
Ability to multitask and make decisions with minimal information
Ability to work in multiple systems simultaneously
Knowledge of computer search engines and major consumer browsers
Ability to learn and maintain knowledge of web-based systems and processes
Ability to work with minimal supervision and oversight
Requires working Saturdays
Must attend meetings and events in the evenings and on weekends
Must complete a drug screening test within 48 hours of employment offer
Ability to adjust or move objects up to 30 pounds
Ability to remain stationary, often standing or sitting, for prolonged periods
Ability to perform repetitive wrist, hand, and finger motions while using a computer
Ability to communicate orally and perceive normal speaking sounds
Close and continuous visual acuity for data, figures, computer terminals, and extensive reading

Benefits

Comp & perks

Career growth opportunities
Supportive workplace culture
Drug-free workplace
Equal opportunity employment
Reasonable accommodation during the application process