MCC Service Specialist I

Rogue Credit Union

. Greet and assist members and potential members by telephone, email, and other remote channels .

Posted 9/17/2026full-timeMedford • Oregon • United StatesJunior💰 $19 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and customer service skills while effectively managing member requests and transactions. Maintains extensive technical knowledge of credit union products and web-based systems to provide accurate assistance and identify cross-sell opportunities.

Highest-signal resume keywords

Customer ServiceTechnical KnowledgeCommunication SkillsMultitasking AbilityComputer Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing Speed 40–45 W.P.M.10-Key Calculator SkillsOnline Banking KnowledgeBill Pay ProcessingATM/Visa/Debit TransactionsLoan Payment ProcessingTechnical ResearchSystem NavigationGeneral Maintenance TasksCross-Selling Techniques

Soft Skills

Professional DemeanorListening SkillsDecision-MakingProblem-SolvingAbility to Work Independently

Tools & Technologies

Web-Based SystemsComputer Search EnginesConsumer Browsers

Certifications & Qualifications

High School Education or GED

Industry Keywords

Credit UnionMember AssistanceService PromisesPromotions ParticipationMember Trends

About the role

Key responsibilities & impact

Greet and assist members and potential members by telephone, email, and other remote channels
Provide accurate, friendly, and professional service using the five Service Promises
Process transfers, loan payments, stop payments, card orders/replacements, statement/check copies, address changes, general maintenance, and other member requests
Complete requests involving online banking, bill pay, ATM/Visa/Debit, loans, technical and transaction research, and general maintenance
Work with members and internal resources to find answers and resolve issues
Take ownership of situations within authority limits or refer them to appropriate credit union staff
Maintain knowledge of credit union products, services, and processes
Identify cross-sell, referral, and member-trend opportunities
Participate in credit union promotions
Assist other departments and perform additional assigned duties

Requirements

What you’ll need

One month to twelve months of similar or related experience
High school education or GED
Excellent communication, listening, and telephone skills
Professional demeanor
Extensive technical knowledge
Excellent computer and keyboarding skills
10-key calculator skills
Minimum typing speed of 40–45 w.p.m.
Ability to multitask and make decisions with minimal information
Ability to work in multiple systems simultaneously
Knowledge of computer search engines and major consumer browsers
Ability to learn and maintain knowledge of multiple web-based systems and processes
Ability to work with minimal supervision and oversight
Requires working Saturdays
Must attend meetings and events in the evenings and on weekends
Ability to adjust or move objects up to 30 pounds
Must remain stationary, often standing or sitting for prolonged periods
Must pass a drug screening test within 48 hours of employment offer

Benefits

Comp & perks

Career growth opportunities
Drug-free workplace
Equal opportunity employment
Reasonable accommodation available for applicants with disabilities