MCC Service Specialist I

Rogue Credit Union

. Greet and assist members and potential members by telephone, email, and other remote channels .

Posted 9/17/2026full-timeMedford • Oregon • United StatesJunior💰 $19 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and customer service skills while effectively managing operational requests and maintaining knowledge of credit union products and services. Capable of multitasking and utilizing various systems to resolve member inquiries and identify cross-sell opportunities.

Highest-signal resume keywords

Customer ServiceTechnical KnowledgeCommunication SkillsMultitasking AbilityComputer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing Speed 40–45 W.P.M.10-Key Calculator SkillsOnline BankingBill Pay ProcessingLoan Payment ProcessingTechnical ResearchGeneral Maintenance RequestsATM/Visa/Debit TransactionsAddress ChangesOperational Requests

Soft Skills

Excellent CommunicationListening SkillsProfessional DemeanorDecision-MakingProblem-Solving

Tools & Technologies

Web-Based SystemsComputer Search EnginesConsumer Browsers

Certifications & Qualifications

High School Education or GED

Industry Keywords

Credit Union ProductsService PromisesCross-Sell OpportunitiesMember AssistanceOperational Processes

About the role

Key responsibilities & impact

Greet and assist members and potential members by telephone, email, and other remote channels
Provide accurate information and service using the five Service Promises
Process transfers, loan payments, stop payments, card orders/replacements, statement/check copies, address changes, general maintenance, and other operational requests
Complete online banking, bill pay, ATM/Visa/Debit, loan, technical/transaction research, and general maintenance requests
Work with members and internal resources to find answers and resolve issues
Take ownership of situations within authority limits or refer them as needed
Maintain knowledge of credit union products, services, and processes
Identify cross-sell, referral, and trend opportunities
Participate in credit union promotions
Assist other departments and perform other assigned duties

Requirements

What you’ll need

One month to twelve months of similar or related experience
High school education or GED
Excellent communication, listening, and telephone skills
Professional demeanor
Extensive technical knowledge
Excellent computer/keyboarding skills
10-key calculator skills
Minimum typing speed of 40–45 w.p.m.
Ability to multitask and make decisions with minimal information
Ability to work effectively in multiple systems simultaneously
Knowledge of computer search engines and major consumer browsers
Ability to learn and maintain knowledge of web-based systems/processes
Ability to work Saturdays
Ability to attend meetings and events in the evenings and on weekends
Ability to remain stationary and perform prolonged standing or sitting
Ability to adjust or move objects up to 30 pounds
Must complete a drug screening test within 48 hours of employment offer

Benefits

Comp & perks

Opportunity to grow careers
Supportive workplace culture
Drug-free workplace
Equal opportunity employer
Reasonable accommodation available during the application process