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Residential Loan Advisor
Rogue Credit Union. Act as the initial contact for remote members with residential loan inquiries .
Posted 10/26/2026full-timeMedford • Oregon • United StatesMid-LevelSenior💰 $24 - $30 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in residential loan processes, including Home Equity and Home Refinance products, while ensuring compliance with credit union policies and federal regulations. Strong communication skills are essential for assisting members with loan inquiries and providing exceptional customer service.
Highest-signal resume keywords
Residential Loan ProcessingNMLS RegistrationMicrosoft Office ProficiencyCustomer Service SkillsCompliance with Federal and State Laws
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Residential Loan OnboardingApplication ProcessingData EntryLoan Product KnowledgeCross-Selling Techniques
Soft Skills
Good Communication SkillsListening Skills
Tools & Technologies
Point-of-Sale SystemMicrosoft Office Applications
Certifications & Qualifications
National Mortgage Loan Service (NMLS) Registration
Industry Keywords
Home EquityHome RefinanceService Level AgreementsCredit Union PoliciesFederal and State Laws
About the role
Key responsibilities & impact- Act as the initial contact for remote members with residential loan inquiries
- Assist members in choosing suitable loan options, rates, terms, and products
- Create an exceptional residential loan onboarding experience for Home Equity and Home Refinance products
- Assist remote members with the application process
- Refer First Mortgage purchase applications to the appropriate Mortgage Loan Officer
- Proactively assist digital Home Equity members with applications
- Accept inbound residential loan calls and enter applications into the proper point-of-sale system
- Provide initial disclosures for Home Equity and Manufactured Home in a Park products
- Return member calls within established Service Level Agreements
- Respond to member requests, questions, and concerns
- Assist walk-in members when possible
- Assign members to the appropriate Mortgage Loan Officer for same-day response
- Cross-sell credit union products and services
- Perform other assigned duties
- Maintain compliance with credit union policies, promotional requirements, and federal and state laws
Requirements
What you’ll need- Three years to five years of similar or related experience
- A high school education or GED
- Must be National Mortgage Loan Service (NMLS) registered to serve in this role
- Good communication and listening skills
- Proficient in Microsoft Office Applications and other software programs
- Ability to adjust or move objects up to 30 pounds
- Ability to remain stationary, often standing or sitting for prolonged periods
- Ability to perform repetitive wrist, hand, and finger motions while using a computer
- Close and continuous visual acuity for data and figure analysis, transcription, computer terminal use, and extensive reading
- Must complete a drug screening test within 48 hours of employment offer
Benefits
Comp & perks- Occasional overtime
- Drug-free workplace
- Equal Opportunity Employer
- Reasonable accommodation available for applicants with disabilities