Customer Care Specialist, Czech, English

Rohlik Group

. Communicate with customers via email, phone, and chat through inbound and outbound interactions .

Posted 11/4/2026full-timePrague • CzechiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem-solving. Proficient in managing customer inquiries and complaints while collaborating with cross-functional teams to enhance service delivery.

Highest-signal resume keywords

Advanced English CommunicationExcellent Czech CommunicationCustomer Service ExperienceCreative Problem-SolvingResilience Under Stress

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Communication SkillsCustomer-Oriented ApproachAbility to Handle ConflictQuick Learning Ability

Tools & Technologies

Google Workspace

Industry Keywords

Customer FeedbackDelivery CoordinationLogistics CollaborationOrder ManagementShift Work

About the role

Key responsibilities & impact

Communicate with customers via email, phone, and chat through inbound and outbound interactions
Resolve requests such as delivery-time changes, address changes, item modifications, and contact-information updates
Help customers with delayed orders, delivery problems, and complaints
Coordinate with couriers to ensure orders arrive successfully and on time
Collaborate closely with Logistics, Purchasing, and other teams to resolve issues quickly
Provide accurate information about products and services
Collect and share customer feedback to improve services
Compensate complaints with credits within established rules
Contribute to a positive team atmosphere

Requirements

What you’ll need

Experience in customer service or another customer-oriented role is an advantage
Advanced English, written and spoken, is required
Excellent Czech is required
Strong communication skills and a naturally customer-oriented approach
Resilience under stress and ability to calmly handle conflict situations
Ability to learn quickly and work with basic tools, including Google Workspace
Creative problem-solving skills and ability to find the best possible customer solution in non-standard situations
Willingness to work shifts, including weekends

Benefits

Comp & perks

Home office after onboarding, typically 1–2 months; 3 days in the office and 2 days home office
Unlimited paid vacation based on trust
Free lunch every day
Fresh fruit and vegetables in the office
Fixed salary and variable compensation
Personal growth and learning opportunities
Peer credits redeemable in the internal café
Free Xtra membership
10% cashback on all purchases at Rohlik.cz
Company sports challenges
Subsidized Multisport card
Supportive team environment