Operational Excellence Manager – Last Mile

Rohlik Group

. Own the 3 to 6 month continuous improvement roadmap for last mile operations .

Posted 11/6/2026full-timeBerlin • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational improvement and project management within last mile logistics, focusing on efficiency, cost reduction, and stakeholder engagement. Proficient in analytical thinking and process documentation to drive best practices and scalable solutions.

Highest-signal resume keywords

Operational ImprovementProject ManagementLeadership and CoachingAnalytical ThinkingStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process MappingData AnalysisMetrics DefinitionStandardized ProcessesDelivery Efficiency Improvement

Soft Skills

Excellent CommunicationCoaching Capability

Tools & Technologies

VSM

Certifications & Qualifications

Six Sigma CertificationProject Management Certification

Industry Keywords

Last Mile OperationsE-CommerceGrocery DeliverySame-Day DeliveryContinuous Improvement

About the role

Key responsibilities & impact

Own the 3 to 6 month continuous improvement roadmap for last mile operations
Ensure improvement initiatives are delivered on time
Own group-wide initiatives end to end, including problem framing, business cases, pilots, impact measurement, evaluation, and scaling solutions across sites
Lead adoption of operational best practices in loading, routing, and delivery through coaching and influence
Partner with group-level development and performance management teams and local site teams
Diagnose operational bottlenecks using real-world operations and data
Convert effective fixes into standardized processes
Document processes using VSM and process maps
Deliver improvements in delivery efficiency, cost per order, and on-time performance

Requirements

What you’ll need

5+ years of operational experience owning projects or programs in the last mile for retail
Strong leadership and coaching capability
Excellent communication and stakeholder management
Analytical thinking, including defining metrics, reading data, and separating cause from correlation
Project management experience
Willingness to travel 2 to 3 days per week across sites
Background in e-commerce, grocery, or same-day delivery preferred
Six Sigma and/or project management certification preferred

Benefits

Comp & perks

Strong fixed salary
Free lunch every day
Fresh fruit and vegetables in the office
Hybrid flexibility: three days in the office and two days at Home Office
Unlimited paid vacation
Personal growth and learning opportunities
Peer credits redeemable in the internal cafeteria
Free Xtra membership
10% cashback on purchases on Rohlik
Supportive team environment