Operational Excellence Manager – Last Mile

Rohlik Group

. Own the design and delivery of a 3 to 6 month continuous improvement roadmap for last mile operations .

Posted 11/6/2026full-timeVienna • AustriaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and delivering continuous improvement roadmaps for last mile operations, with a strong focus on operational efficiency, project management, and stakeholder engagement. Proven ability to lead initiatives from problem framing to scaling solutions while utilizing analytical skills to drive data-informed decisions.

Highest-signal resume keywords

Last Mile Operations ManagementProject ManagementAnalytical ThinkingLeadership and CoachingSix Sigma Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Continuous Improvement Roadmap DesignOperational Bottleneck IdentificationProcess StandardizationData AnalysisPerformance Metrics Definition

Soft Skills

Excellent CommunicationStakeholder ManagementCoaching and Influence

Tools & Technologies

Value Stream Mapping (VSM)Process Mapping

Certifications & Qualifications

Six Sigma CertificationProject Management Certification

Industry Keywords

E-CommerceGrocerySame-Day DeliveryOperational Best Practices

About the role

Key responsibilities & impact

Own the design and delivery of a 3 to 6 month continuous improvement roadmap for last mile operations
Ensure improvement initiatives are delivered on time
Own initiatives end to end, including framing problems, building and defending business cases, running pilots, measuring and evaluating impact, and scaling successful solutions across sites
Lead adoption of operational best practices in loading, routing, and delivery through coaching and influence
Partner with group-level development and performance management teams and local site teams to coordinate projects and current performance
Identify true operational bottlenecks and root causes using operational observation and data
Convert operational fixes into standardized processes
Document processes using VSM and process maps
Deliver sustainable improvements in delivery efficiency, cost per order, and on-time performance

Requirements

What you’ll need

5+ years of operational experience owning projects or programs in the last mile for retail
Strong leadership and coaching capability
Excellent communication and stakeholder management
Analytical thinking, including defining metrics, reading data, and separating cause from correlation
Project management experience
Willingness to travel 2 to 3 days per week across sites
Background in e-commerce, grocery, or same-day delivery preferred
Six Sigma and/or project management certification preferred

Benefits

Comp & perks

Strong fixed salary
Free lunch every day
Fresh fruit and vegetables in the office
Flexible working arrangement: three days in the office and two days at the Home Office
Unlimited paid vacation
Personal growth and learning opportunities
Peer credits redeemable in the internal cafeteria
Free Xtra membership
10% cashback on everything purchased on Rohlik
Supportive team environment