Process Manager – Last Mile

Rohlik Group

. Identify bottlenecks, inefficiencies, and root causes across fulfillment center and last-mile operations .

Posted 9/24/2026full-timeVienna • AustriaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in process engineering and operational efficiency, utilizing Lean, Six Sigma, and DMAIC methodologies to drive continuous improvement. Proficient in translating business requirements into technical specifications and developing comprehensive process documentation.

Highest-signal resume keywords

Lean Six Sigma CertificationVSM MasteryDMAIC ExpertiseAdvanced Excel SkillsProcess Documentation Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process EngineeringOperational AnalysisChange ManagementSOP DevelopmentRoot Cause AnalysisKPI DefinitionStatistical AnalysisAgile MethodologiesJIT LogisticsWarehouse Automation

Soft Skills

Analytical SkillsCollaborationCommunication

Tools & Technologies

SQLBI ToolsStatistical Analysis Software

Certifications & Qualifications

Lean Six Sigma Certification

Industry Keywords

E-commerceRetailAutomotive3PLLast-Mile Operations

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Identify bottlenecks, inefficiencies, and root causes across fulfillment center and last-mile operations
Develop and document target process designs
Translate business requirements into technical specifications for Product Owners and developers
Apply Lean, Six Sigma, DMAIC, VSM, and Ishikawa frameworks to streamline workflows
Partner with Product Owners, software developers, engineering, and local operational teams
Validate, test, and implement operational solutions
Define process KPIs and build business cases covering ROI, budgets, and timelines
Track measurable impact after rollouts
Write SOPs and prepare change management documentation
Support site teams during process rollouts
Feed field insights into continuous improvement roadmaps and strategic operational initiatives

Requirements

What you’ll need

2–3 years of experience in operations, process engineering, or JIT logistics within fast-paced environments such as e-commerce, retail, automotive, or 3PL
Hands-on mastery of VSM, DMAIC, Ishikawa, and SIPOC
Strong analytical skills
Advanced Excel capabilities, including pivot tables and complex formulas
Experience translating operational business requirements into process documentation for software engineering teams
Experience producing SOPs, training materials, and change management frameworks
English proficiency at B2 level minimum, written and spoken
Willingness to travel up to 50% across operational sites in Czech Republic, Germany, Austria, Hungary, and Romania
Lean Six Sigma certification is a nice-to-have
Working knowledge of SQL, BI tools, or statistical analysis software is a nice-to-have
Experience in Agile/Scrum environments with software development teams is a nice-to-have
Familiarity with warehouse automation, robotics, or automated logistics systems is a nice-to-have

Benefits

Comp & perks

€4/day meal support for the company canteen
Hybrid work options
Paid vacation days above statutory minimums
Professional growth and project ownership opportunities
Bonusly credits for outstanding teamwork
Team events and wellbeing-focused office culture
Free Gurkerl Xtra membership and exclusive benefits
Referral rewards aligned with group referral policy
Supportive team environment