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Customer Success Manager
Rolling Stories. Manage a portfolio of 4–5 SAP SuccessFactors customers post go-live .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing SAP SuccessFactors customer portfolios, ensuring service level agreements are met while driving client satisfaction through innovative solutions and effective incident management. Proficient in HRIS configuration and capable of identifying opportunities for change and improvement within client accounts.
Highest-signal resume keywords
SAP SuccessFactors CertificationHRIS Configuration KnowledgeCustomer Success ManagementIncident ManagementClient Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SAP SuccessFactorsHRISAMSCore HRPayroll Expertise
Soft Skills
Interpersonal SkillsClient-First Mindset
Certifications & Qualifications
SAP SuccessFactors Certification
Industry Keywords
Service Level AgreementsIncident Management FlowsChange RequestsClient EscalationsService Review Discussions
About the role
Key responsibilities & impact- Manage a portfolio of 4–5 SAP SuccessFactors customers post go-live
- Guide internal consultants handling customer requests and ticket resolution
- Ensure SLAs are met across assigned accounts and avoid escalations
- Analyse recurring problems to decrease ticket volume from similar issues
- Propose innovative SAP SuccessFactors solutions to increase client satisfaction
- Lead periodic service review discussions and present insights to clients
- Identify change request and new module opportunities within assigned accounts
- Propose SAP SuccessFactors solutions aligned with client pain points and business goals
- Own L1–L3 incident-management flows and minimise recurrence through root-cause action
- Identify reporting patterns and drive recommendations
- Handle client escalations and drive renewals through proactive engagement
- Lead workshops, extract insights, align stakeholders, and manage expectations
Requirements
What you’ll need- Bachelor's degree from a recognized institution
- 6–9 years of experience in HRIS, AMS, or customer success roles
- HRIS Configuration knowledge; Core HR / or Payroll expertise highly preferred
- Strong interpersonal skills and a client-first mindset
- SAP SuccessFactors Certification (preferred)