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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong client support capabilities with a focus on effective communication, issue resolution, and process improvement. Proficient in managing customer inquiries and maintaining accurate records in customer support systems.
Highest-signal resume keywords
Client Support ExperienceVeterinary Technician ExperienceCustomer Support Tools FamiliarityExcellent Communication SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Issue TroubleshootingData CoordinationReport GenerationTask AccuracyPayment Reconciliation
Soft Skills
ProactiveOrganizedFlexibleAgileDriven to Improve Processes
Tools & Technologies
HubSpot
Industry Keywords
Animal HealthcareVeterinary SupportCustomer InquiriesOnline Support ChannelsClient Communications
About the role
Key responsibilities & impact- Serve as a point of contact for customer inquiries via email, LiveChat, 1-833-Roo Vet, and other online support channels
- Troubleshoot and resolve first-line issues for hospital, veterinarian, and technician users
- Coordinate escalated issues with regional BD/AMs and other departments
- Facilitate and help manage potential call-outs using current processes
- Document rainy-day scenarios and share key learnings with the team
- Maintain HubSpot records of client communications and customer support tickets
- Coordinate with Finance, data, and other departments on rainy-day, shift, and payment reconciliation
- Generate reports as needed
Requirements
What you’ll need- 2+ years experience in client/customer support
- Vet technician/animal healthcare industry experience a plus
- Proactive, organized and accurate in internal and external company communications
- Excellent communication & organizational skills
- Familiarity with customer support tools/software
- Timely and efficient task accuracy and completions
- Flexible and agile, with ability to pivot quickly
- Driven to improve processes and communications
- Ability to work early morning and early evening client support hours in Central time
- Availability for weekend rotations
Benefits
Comp & perks- Accelerated growth & learning potential
- Stipends for home office setup, continuing education, and monthly wellness
- Comprehensive health benefits with base medical plan covered at 100% and optional premium buy-up plans
- 401K
- Unlimited Paid Time Off
- Paid Maternity/Paternity and reproductive care leave
- Gifts on your birthday & anniversary
- Opportunity for domestic travel, including regional team building events