Product Designer

• Lead, mentor, and grow the 5-person Product Design team
• Define and operationalize company-wide design competencies and quality standards
• Run development conversations and write performance reviews with business-unit leaders
• Perform hands-on design work across difficult problems, quick wins, exploratory concepts, and team-unblocking work
• Partner with leadership to align design direction with product strategy and company goals
• Build and strengthen scalable design systems, including AI-agent-friendly components
• Shape design practices across discovery, concept development, interaction design, prototyping, and delivery
• Encourage exploration while grounding decisions in user needs and market realities
• Advocate for customer experience across all product surfaces

Design Lead

Customer Support

• Serve as a point of contact for customer inquiries via email, LiveChat, 1-833-Roo Vet, and other online support channels
• Troubleshoot and resolve first-line issues for hospital, veterinarian, and technician users
• Coordinate escalated issues with regional BD/AMs and other departments
• Facilitate and help manage potential call-outs using current processes
• Document rainy-day scenarios and share key learnings with the team
• Maintain HubSpot records of client communications and customer support tickets
• Coordinate with Finance, data, and other departments on rainy-day, shift, and payment reconciliation
• Generate reports as needed

Client Support Specialist

Account Manager

• Own day-to-day account execution and relationship management across a named portfolio of enterprise partners
• Manage executive, regional, and hospital relationships to drive platform adoption, shift coverage, and retention
• Own regional and hospital relationships across the portfolio
• Support executive relationships through QBRs by preparing narratives, coordinating stakeholders, tracking action items, and ensuring follow-through
• Lead activation and onboarding through group sessions and efficient hospital activation
• Drive adoption and engagement by coaching hospital teams on posting recommendations, best practices, and recurring blocker resolution
• Monitor account health using usage data to identify churn risk, engagement decline, and growth opportunities
• Coordinate with local Roo representatives and internal stakeholders to deliver responsive support
• Execute retention plans to prevent churn and increase long-term value
• Bring partner feedback into strategic planning and internal roadmaps
• Co-own Net Revenue Retention outcomes for named accounts
• Ensure hospitals consistently post and fill shifts on Roo
• Identify risks early and conduct re-engagement before performance declines become churn
• Deliver coordinated and reliable partner support across complex multi-market issues

Enterprise Account Manager

• Serve as the primary Roo contact for assigned veterinarians
• Act as an advocate for veterinarians when decisions affect them
• Identify risks before they lead to churn
• Drive revenue growth and retention
• Use booking data, engagement signals, and CRM insights to understand each veterinarian’s needs
• Prioritize weekly activities based on data
• Represent Roo at veterinary events, community programming, and conferences

Veterinary Account Manager

Brand Manager

• Set the strategic direction for Roo’s brand team
• Translate business and marketing priorities into brand strategies, campaigns, and creative direction
• Lead integrated campaigns from audience insight and messaging through creative direction, channel planning, execution, measurement, and iteration
• Elevate the quality, clarity, creativity, and visual consistency of brand work
• Use performance data, audience insights, and campaign learnings to improve planning and measurement
• Grow Roo’s reach across social, community, events, content, and emerging channels
• Develop brand-led programs for veterinary professionals, hospitals, and the broader veterinary community
• Shape Roo’s brand narrative and lead thought leadership programs
• Partner with PR on earned media, industry moments, press angles, and proof points
• Conduct brand and audience research and translate insights into messaging and storytelling
• Lead and develop the brand marketing team across brand/content, social/community, and events
• Guide external partners across PR, design, web, ads, and creative programs
• Partner with cross-functional teams on customer-facing programs, launches, and brand activation
• Create scalable brand systems, templates, and ways of working
• Use AI and emerging tools to improve research, workflow, content development, reporting, and team efficiency

Senior Manager, Brand and Integrated Marketing

• Own a dedicated book of veterinarians as their primary relationship partner inside Roo, with retention and revenue goals
• Retain, engage, and grow shift volume for assigned veterinarians through proactive relationship management
• Diagnose engagement drops using booking and activity data and determine appropriate interventions
• Act as liaison between veterinarians and Roo teams to resolve issues, share feedback, and promote advocacy
• Build community connections through one-to-one conversations, local veterinary events, and conference programming
• Use CRM tools to track engagement and steer weekly priorities from data
• Represent Roo at vet events, community programming, and conferences

Full-stack Engineer

• Collaborate with product managers, designers, analysts, and engineers to deliver robust technical solutions
• Design, develop, and maintain scalable, performant, and maintainable features across the stack
• Write clean, efficient, documented code for the React Native mobile app and backend services
• Participate in technical design discussions and architectural decisions
• Lead by example through high-quality code, peer reviews, and mentoring early-career engineers
• Own feature testing, including Jest unit tests and Cypress end-to-end tests
• Investigate and resolve production issues and improve observability and platform reliability
• Partner with DevOps and infrastructure teams on deployments, CI/CD workflows, and system performance
• Stay current with industry trends and introduce improvements to tools, processes, and technologies

Full Stack Engineer

Vice President

• Own the integrated revenue strategy tied to company goals and unit economics
• Design the coverage, territory, and segment model across the revenue organization
• Allocate headcount and budget by ROI and constraints
• Build operating cadence for forecast accuracy and quota attainment
• Scale repeatable go-to-market playbooks across segments
• Build sales enablement covering messaging, objection handling, discovery, onboarding, and coaching
• Implement call scoring, pipeline hygiene, and deal review quality-assurance loops
• Build scalable leadership bench and organizational design
• Set hiring rubrics, performance standards, and accountability practices
• Own organizational capacity planning and revenue definitions/leading indicators
• Own CRM and go-to-market tooling architecture
• Drive automation that removes toil and enforces standards
• Align Product, Marketing, Finance, and Data around revenue priorities and shared metrics
• Lead organizational, process, and compensation transformations while maintaining performance
• Report directly to the CEO and serve as a key member of the management team
• Drive growth by activating new hospitals and veterinary providers and deepening provider engagement through Account Management programs

Design Lead

Client Support Specialist

Enterprise Account Manager

Veterinary Account Manager

Senior Manager, Brand and Integrated Marketing

Veterinary Account Manager

Full Stack Engineer

Vice President of Sales