FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and relationship building, with a focus on driving platform adoption and retention in veterinary hospital operations. Capable of executing strategic plans and delivering partner support while managing multiple stakeholders and complex issues.
Highest-signal resume keywords
Account ManagementVeterinary Hospital Operations ExperienceRelationship BuildingRetention Strategy ExecutionData-Driven Monitoring
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Written CommunicationStrong Verbal CommunicationOrganizational SkillsExecution FocusAutonomy in Dynamic Environments
Industry Keywords
Enterprise PartnersPlatform AdoptionChurn Risk IdentificationMulti-Market IssuesOnboarding SupportQBRsStakeholder CoordinationAction Item TrackingEngagement DeclineNet Revenue Retention
About the role
Key responsibilities & impact- Own day-to-day account execution and relationship management across a named portfolio of enterprise partners
- Manage executive, regional, and hospital relationships to drive platform adoption, shift coverage, and retention
- Own regional and hospital relationships across the portfolio
- Support executive relationships through QBRs by preparing narratives, coordinating stakeholders, tracking action items, and ensuring follow-through
- Lead activation and onboarding through group sessions and efficient hospital activation
- Drive adoption and engagement by coaching hospital teams on posting recommendations, best practices, and recurring blocker resolution
- Monitor account health using usage data to identify churn risk, engagement decline, and growth opportunities
- Coordinate with local Roo representatives and internal stakeholders to deliver responsive support
- Execute retention plans to prevent churn and increase long-term value
- Bring partner feedback into strategic planning and internal roadmaps
- Co-own Net Revenue Retention outcomes for named accounts
- Ensure hospitals consistently post and fill shifts on Roo
- Identify risks early and conduct re-engagement before performance declines become churn
- Deliver coordinated and reliable partner support across complex multi-market issues
Requirements
What you’ll need- 3+ years in account management, customer experience, customer success, or multi-location client support
- Strong relationship-building skills balancing advocacy, accountability, and education
- Comfortable operating with autonomy in a dynamic environment
- Organized and execution-focused, able to prioritize and deliver through ambiguity
- Strong written and verbal communication
- Veterinary hospital operations experience is required
- Willingness to travel 30–50% for partner meetings, onboarding support, and industry events
Benefits
Comp & perks- Accelerated growth & learning potential
- Stipends for home office setup, continuing education, and monthly wellness
- Comprehensive health benefits with base medical plan covered at 100% and optional premium buy up plans
- 401K
- Unlimited Paid Time Off
- Paid Maternity/Paternity and reproductive care leave
- Gifts on your birthday & anniversary
- Opportunity for domestic travel, including regional team building events