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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and customer success, with a focus on relationship building and data-driven decision-making. Proficient in CRM tools and experienced in the veterinary healthcare sector, capable of managing multiple priorities effectively.
Highest-signal resume keywords
Account ManagementCustomer SuccessCRM ProficiencyData AnalysisVeterinary Staffing Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisRelationship ManagementRevenue GrowthEngagement StrategiesProactive Problem Solving
Soft Skills
Interpersonal SkillsCommunication SkillsOrganizational SkillsAdaptabilitySelf-Direction
Tools & Technologies
HubSpotZendeskCRM Tools
Industry Keywords
Veterinary HealthcareCommunity EngagementEvent RepresentationTerritory ManagementHealthcare Services
About the role
Key responsibilities & impact- Own a dedicated book of veterinarians as their primary relationship partner inside Roo, with retention and revenue goals
- Retain, engage, and grow shift volume for assigned veterinarians through proactive relationship management
- Diagnose engagement drops using booking and activity data and determine appropriate interventions
- Act as liaison between veterinarians and Roo teams to resolve issues, share feedback, and promote advocacy
- Build community connections through one-to-one conversations, local veterinary events, and conference programming
- Use CRM tools to track engagement and steer weekly priorities from data
- Represent Roo at vet events, community programming, and conferences
Requirements
What you’ll need- 3+ years in account management, customer success, or sales
- Proven relationship builder with strong interpersonal and communication skills
- Proficiency in CRM and data analysis tools (HubSpot, Zendesk)
- Organized, adaptable, and self-directed; able to manage multiple priorities and build your own week
- Experience in veterinary staffing or healthcare services preferred
- Territory supported will be West Coast based (CA)
- Regular, predictable travel, including quarterly vet dinners, occasional regional CE events, and one to two national conferences per year
Benefits
Comp & perks- Accelerated growth & learning potential
- Stipends for home office setup, continuing education, and monthly wellness
- Comprehensive health benefits with base medical plan covered at 100% and optional premium buy-up plans
- 401K
- Unlimited Paid Time Off
- Paid Maternity/Paternity and reproductive care leave
- Gifts on your birthday & anniversary
- Opportunity for domestic travel, including regional team building events
- Variable compensation up to 15% based on performance