Customer Success Manager

Roofr

. Own the customer relationship after the Onboarding Specialist handoff .

Posted 9/29/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$70,000 - CA$80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and account management within B2B or SaaS environments, focusing on relationship building, proactive customer engagement, and data-driven decision-making to enhance user adoption and satisfaction.

Highest-signal resume keywords

Customer Success ExperienceAccount ManagementData Analysis for AdoptionStrong Communication SkillsRelationship-Building

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer EnablementAdoption Data AnalysisPortfolio ManagementProactive OutreachPost-Onboarding Experience Improvement

Soft Skills

Proactive MindsetHighly OrganizedDetail-OrientedAdaptabilityTrust-Building

Tools & Technologies

SaaS PlatformsCustomer Relationship Management (CRM) Tools

Industry Keywords

B2BCustomer Relationship ManagementTechnology AdoptionCustomer Experience

About the role

Key responsibilities & impact

Own the customer relationship after the Onboarding Specialist handoff
Serve as the primary point of contact for customers deepening their use of Roofr
Track customer access and product usage, and close adoption gaps through coaching, education, and proactive outreach
Build trust-based relationships with customers who may not be comfortable with technology
Represent customer patterns, friction points, and adoption barriers internally
Partner with Account Management, Retention, Sales, Product, Account Setup, and Onboarding teams
Contribute to improving the post-onboarding customer experience

Requirements

What you’ll need

2+ years of experience in customer success, account management, or customer enablement in a B2B or SaaS environment
Genuine interest in how businesses operate, especially in industries where technology isn't always the comfort zone
Comfort reading adoption data and translating it into a clear, prioritized action plan
Strong relationship-building skills
Proactive mindset
Ability to manage a portfolio of customers independently and follow through consistently
Strong communication skills across calls, email, and video
Highly organized and results-oriented
Detail-oriented
Ability to adapt approach to different customers
Tech-savvy and comfortable learning new tools quickly

Benefits

Comp & perks

1st week of employment is mandatory PTO
1 Friday off per month
Company wide paid shutdown for the week between Christmas and New Years
Flexible time off
100% employer-paid premiums for Extended Healthcare and Dental in Canada
RRSP/401k match
Generous Parental Leave policy
Annual company retreat with team building activities
Ample learning and development opportunities
Home office setup stipend
Internet and phone allowance
Remote first culture
Weekly Friday paydays