Roofr

Customer Success Manager

• Own the customer relationship after the Onboarding Specialist handoff
• Serve as the primary point of contact for customers deepening their use of Roofr
• Track customer access and product usage, and close adoption gaps through coaching, education, and proactive outreach
• Build trust-based relationships with customers who may not be comfortable with technology
• Represent customer patterns, friction points, and adoption barriers internally
• Partner with Account Management, Retention, Sales, Product, Account Setup, and Onboarding teams
• Contribute to improving the post-onboarding customer experience

Outside Sales

• Capture and qualify leads at events and remotely via phone and email
• Represent Roofr at industry trade shows, conferences, and local events
• Engage potential customers and showcase Roofr's solutions
• Execute daily calls, emails, and social selling activities
• Conduct on-the-spot helicopter demos
• Work partner-referred leads within a defined speed-to-lead SLA
• Connect with and qualify inbound leads
• Build rapport with multiple levels of buyers
• Communicate how Roofr can address prospect needs
• Partner with Roofr Partner Reps and Account Executives to hand off qualified opportunities
• Confirm demo attendance, follow up with no-shows, and re-book or re-qualify prospects
• Track and improve booked-to-attended conversion rate
• Document use cases, purchase timeframes, and next steps
• Meet monthly, quarterly, and annual quotas
• Manage customer expectations and contribute to customer satisfaction
• Provide pipeline forecasting and maintain data hygiene
• Help define and improve sales processes, strategies, and tactics
• Help customers navigate Roofr's tools

Field Sales Representative

Data Analyst

• Partner with business and product owners to shape roadmaps, prioritize features, and measure success
• Build an AI-first business intelligence platform for self-serve analysis
• Deliver actionable insights on user behavior, market trends, and business performance to marketing, revenue, and product teams
• Lead sales and marketing analytics by defining KPIs and optimizing acquisition funnels
• Communicate data insights to technical and non-technical audiences
• Transform, clean, and model raw data using DBT
• Own and scale the analytics foundation, including DBT models and Snowflake data warehouse structure, alongside a Senior Analytics Engineer

Senior Data Analyst

Security Engineer

• Report to the VP of Engineering and work closely with the CTO and DevOps as part of Roofr's security guild
• Design and harden security infrastructure across cloud environments, including network segmentation, firewalls, IDS/IPS, VPNs, WAF, and EDR
• Lead vulnerability management end to end, including assessments, authenticated scans, triage, prioritization, and remediation SLAs
• Build and tune SIEM/SOAR detection content and alerting logic against real attack techniques
• Act as incident commander for security incidents; contain, eradicate, perform forensics, and write post-incident reviews
• Threat-model new features and infrastructure changes before release
• Own IAM hygiene and cloud security posture across production AWS accounts
• Write, enforce, and maintain security policies and standards
• Own Roofr's compliance program, mapping controls to NIST CSF 2.0, SOC 2, and CCPA/CPRA, running audits, closing gaps, and maintaining evidence
• Run tabletop exercises and incident playbook drills
• Embed secure-by-design practices into engineering workflows and the SDLC

Customer Success Manager

Field Sales Representative

Senior Data Analyst

Senior Security Engineer