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About the role
Key responsibilities & impact- Own the full onboarding journey for net-new Roofr customers, from Account Setup and training through handoff to the Customer Success Manager
- Manage multiple concurrent onboardings in a high-volume environment using 1:1 sessions and group-based training
- Guide customers through Roofr according to their workflows, goals, and technical experience
- Drive customers to graduation milestones where they are live, self-sufficient, and ready for handoff
- Work with the Account Setup Team to configure Roofr for each customer's needs and support adoption
- Deliver live training sessions and group webinars
- Partner with Sales, Account Management, Retention, Product, and Customer Success to surface friction, close gaps, and ensure clean handoffs
- Contribute to the scalable improvement of Roofr's onboarding playbook
- Help customers prioritize, build good habits, and achieve long-term success with Roofr
Requirements
What you’ll need- Fluent in Spanish (written and spoken)
- 2+ years of experience in customer onboarding, customer success, or enablement within an SMB, B2B, or SaaS environment
- Experience working in a fast-paced, high-growth startup environment
- Strong communication and presentation skills across live calls, video meetings, email, and webinars
- Ability to build rapport quickly and adapt approach based on customer goals, maturity, and engagement level
- Proven ability to manage customer needs while making thoughtful, outcome-driven recommendations
- Comfort demonstrating product value and guiding customers toward broader adoption and better business outcomes
- High ownership mentality with ability to work autonomously, manage competing priorities, and follow through consistently
- Exceptional organization, time management, and attention to detail
- Customer advocacy, results orientation, adaptability, continuous improvement, and comfort learning new tools quickly
Benefits
Comp & perks- 1st week of employment is mandatory PTO
- 1 Friday off per month
- Company-wide paid shutdown for the week between Christmas and New Year's
- Flexible time off
- 80% employer-paid benefits in the U.S. and 100% employer-paid premiums for Extended Healthcare and Dental in Canada
- RRSP/401k match
- Generous Parental Leave policy
- Annual company retreat with team-building activities
- Learning and development opportunities
- Home office setup stipend
- Internet and phone allowance
- Remote-first culture
- Weekly Friday paydays
- Equity opportunity mentioned in the company overview