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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer engagement and sales processes, with a strong ability to qualify leads and manage customer expectations. Proficient in providing bilingual support and maintaining CRM data hygiene to enhance customer satisfaction.
Highest-signal resume keywords
Lead QualificationCRM Data HygieneBilingual Customer SupportSales Process ImprovementPipeline Forecasting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales QuotasCustomer SatisfactionOpportunity HandoffsUse Case DocumentationEmail Writing Skills
Soft Skills
Interpersonal SkillsCreative Problem-SolvingDetail-OrientedSelf-StarterAdaptability
Tools & Technologies
HubSpotAircallIntercom
Industry Keywords
RoofingConstructionSocial SellingCustomer ExpectationsPST Schedule
About the role
Key responsibilities & impact- Learn about Roofr, its industry, competitors, and value proposition
- Execute a high number of daily activities, including calls, emails, and social selling
- Connect with and qualify inbound leads
- Build rapport with multiple levels of buyers
- Understand prospect needs and communicate how Roofr can help
- Partner with Account Executives and collaborate on qualified opportunity handoffs
- Document use cases, purchase timeframes, and next steps
- Meet monthly, quarterly, and annual quotas
- Manage customer expectations and contribute to customer satisfaction
- Provide accurate pipeline forecasting and maintain CRM data hygiene
- Help define and improve sales processes, strategies, and tactics
- Help customers navigate Roofr’s tools
- Provide a white-glove experience for Spanish- and English-speaking customers
Requirements
What you’ll need- 2+ years of experience in a related role
- Able to work a PST schedule, ideally located in Pacific, Mountain, or Central time zones
- Self-starter, highly detail-oriented, quick learner, and able to think on your feet
- Strong interpersonal skills and creative problem-solving approach
- Ability to take feedback, make adjustments, and handle objections
- Comfortable on the phone and strong email writing skills
- Ability to uncover potential opportunities through conversations and setting meetings with prospective buyers
- Familiarity with HubSpot, Aircall, Intercom, or equivalents
- Roofing and/or construction experience is a plus
- Spanish and English-speaking customer support background
Benefits
Comp & perks- 1st week of employment is mandatory PTO
- 1 Friday off per month
- Company wide paid shutdown for the week between Christmas and New Years
- Flexible time off
- 100% employer-paid premiums for Extended Healthcare and Dental in Canada
- RRSP/401k match
- Generous Parental Leave policy
- Annual company retreat with team building activities
- Learning and development opportunities
- Home office setup stipend
- Internet and phone allowance
- Remote first culture
- Weekly Friday paydays
- Commission
