Customer Experience Specialist

Room & Board

. Provide high-end customer service through inbound phone calls, chats, and emails .

Posted 10/30/2026full-timeGolden Valley • Minnesota • United StatesMid-LevelSenior💰 $54,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing personalized customer solutions through effective communication and problem-solving skills. Proficient in leveraging technology tools to enhance customer service and build loyalty.

Highest-signal resume keywords

Personalized Customer SolutionsProblem-Solving AbilityCollaborative TeamworkDesign AdviceCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceProduct ClarificationDelivery InformationDesign AdviceComplex Issue Resolution

Soft Skills

Empathetic ListeningThoughtful QuestioningAnticipating Customer NeedsCalm Conflict ResolutionBuilding Customer Loyalty

Tools & Technologies

Live ChatEmail SupportCustom ProgramsProductivity ToolsCompany Website

Industry Keywords

Home DesignModern DesignCustomer LoyaltyCustomer SupportSustainability

About the role

Key responsibilities & impact

Provide high-end customer service through inbound phone calls, chats, and emails
Help potential and existing customers with purchases, design advice, product clarification, delivery information, and post-purchase support
Ask thoughtful questions, listen empathetically, anticipate needs, and present total personalized solutions
Leverage the company website, email, and Live Chat to support customers
Resolve complex customer issues and create solutions based on personal style and functional requirements
Collaborate with peers and staff outside the immediate team when needed
Build customer loyalty by calmly resolving upset-customer situations
Use custom programs and technology tools to enhance responsiveness and productivity

Requirements

What you’ll need

Ability to provide personalized customer solutions via inbound calls, chats, and emails
Ability to ask thoughtful questions, listen empathetically, anticipate customer needs, and present personalized solutions
Ability to provide design advice and ideas and explain product and delivery information
Problem-solving ability, especially for complex and sophisticated issues
Ability to work collaboratively with peers and staff outside the immediate team
Passion for home and modern design
Understanding of how homes evolve based on life changes, technology, sustainability, and other influences
Comfort learning custom programs and navigating productivity tools
Ability to work a combination of weekdays and weekends
Ability to work the specified morning, evening, and weekend shifts

Benefits

Comp & perks

Three weeks of paid vacation
Generous 401(k) match
Profit-sharing
Employee Stock Ownership Plan (ESOP), fully funded by Room & Board, for eligible staff members working 1,000 hours or more in a 12-month period
Holistic well-being benefits
Meaningful work experience
Culture of respect
Equal employment opportunity protections