Room & Board

Customer Support

• Provide high-end customer service through inbound phone calls, chats, and emails
• Help potential and existing customers with purchases, design advice, product clarification, delivery information, and post-purchase support
• Ask thoughtful questions, listen empathetically, anticipate needs, and present total personalized solutions
• Leverage the company website, email, and Live Chat to support customers
• Resolve complex customer issues and create solutions based on personal style and functional requirements
• Collaborate with peers and staff outside the immediate team when needed
• Build customer loyalty by calmly resolving upset-customer situations
• Use custom programs and technology tools to enhance responsiveness and productivity

Explore Customer Experience Specialist at Room & Board. Review requirements and application details.

Open roles

Customer Experience Specialist