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Human Services Coordinator
Roper St. Francis Healthcare. Assist the case management team with delivery of clinical case management services to assigned patient populations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in clinical case management, including patient advocacy, care coordination, and resource planning for high-risk populations. Proficient in utilizing healthcare software and maintaining compliance with confidentiality and documentation standards.
Highest-signal resume keywords
Bachelor’s Degree In Social Work5 Years Of Case Management ExperienceProficient In Case ManagementKnowledge Of Community ResourcesAbility To Analyze Data
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Case ManagementData AnalysisCare PlanningFinancial Resource PlanningPatient Follow-UpOutreach CoordinationDocumentationApplication AssistanceCare CoordinationQuality Improvement
Soft Skills
Organizational SkillsTime ManagementCollaborationInterdisciplinary Team PlayerAdvocacy
Tools & Technologies
Access Health SoftwareCareScopeFederal Insurance ExchangeBenefits Bank
Industry Keywords
Public HealthHigh-Risk PopulationsCommunity ResourcesGovernment Assistance ProgramsMental Health
About the role
Key responsibilities & impact- Assist the case management team with delivery of clinical case management services to assigned patient populations
- Provide supplemental program coordination and operational direction for the AccessHealth Tri-County Network program under the Program Director’s supervision
- Conduct outreach, monitoring, service planning, financial resource planning, case coordination, advocacy, education, and patient follow-up
- Serve as the point of contact for patients’ care coordination across hospital departments and community partners
- Participate in ongoing departmental quality improvement as a patient safety advocate
- Meet with the Community Care Navigation Team to discuss patient status and conditions, provide guidance, and evaluate effectiveness
- Provide teammate guidance with the Program Manager when the Program Director is absent
- Perform daily casework for assigned patients, including completing applications and developing care plans
- Help develop and maintain a network of human services and community resources
- Document findings, actions, and plans according to Access Health guidelines and standards
- Input data into patient charts and assist with data reports
- Assist with applications for Medicaid, Medicare, AIDS drug assistance, ACA marketplace plans, prescription assistance, charity, and other insurance programs
- Facilitate collaborative, non-duplicative case coordination and timely communication between agencies
- Maintain strict confidentiality of client data and comply with information-release policies
- Perform other required duties and responsibilities
Requirements
What you’ll need- Bachelor’s in Social Work, Human Services, Sociology, Psychology, Counseling and Health Education or related field (Required)
- 5 Years of experience in case management or counseling, preferably in a public health setting or with high-risk populations
- Experience related to the marginalized population is required
- Related unpaid and internship experience is accepted
- Ability to master Access Health South Carolina’s software programs, including CareScope, in a Windows-based environment
- Ability to master the federal insurance exchange and Benefits Bank
- Capabilities of analyzing data or information
- Proficient in case management
- Knowledge of local healthcare options and resources, including mental health
- Knowledge of community resources and government assistance programs for the underserved
- Good organizational and time management skills
- Ability to prioritize patient needs and services
- Ability to work collaboratively and develop successful partnerships
- Ability to coordinate care across multiple inpatient and outpatient hospital and community areas
- Must be an interdisciplinary team player
- Must be able to perform shift work
- Must be able to travel by car to off-site locations
- Long-distance or air travel as needed, not to exceed 10% travel
Benefits
Comp & perks- Competitive pay
- Incentives
- Referral bonuses
- 403(b) with employer contributions (when eligible)
- Medical coverage
- Dental coverage
- Vision coverage
- Prescription coverage
- HSA/FSA options
- Life insurance
- Mental health resources and discounts
- Paid time off
- Parental leave
- FMLA leave
- Short-term disability
- Long-term disability
- Tuition assistance
- Professional development support
- Continuing education support