Roper St. Francis Healthcare

Patient Service Representative

• Serve as the primary point of contact between patients and physician practices
• Process patient registration, verify demographics, obtain insurance cards, and confirm patient identification
• Greet patients and provide respectful, high-quality customer service
• Answer, route, and manage internal and external calls
• Schedule, reschedule, and cancel patient appointments and services
• Enter accurate scheduling information into the computer system
• Process patients as they present for appointments
• Troubleshoot and resolve problems promptly, maintain patient flow, and inform the supervisor of issues
• Process admission paperwork and perform basic insurance verification
• Complete, verify, and correct patient demographic and insurance information
• Record lobby wait-time indicators
• Calculate patient liabilities and collect and process payments
• Reconcile the cash drawer at the end of the day
• Perform charge entry for external services as needed
• Schedule referrals and follow-up appointments
• Assist patients with online scheduling and MyChart
• Help patients obtain referrals and record them on the referral tracking tool
• Obtain authorizations and pre-certifications for applicable procedures
• Pull, file, maintain, and route patient charts according to office policy
• Verify prescription benefits in the electronic health record
• Refer patients to financial counselors and complete accounts in revenue cycle software
• Occasionally cover other physician practice locations as needed

Patient Service Representative – Primary Care

General

• Coordinate and support daily departmental workflows, including prioritization, scheduling support, and team activity alignment
• Provide guidance on processes, procedures, eligibility requirements, and patient-related workflows
• Escalate issues and support resolution of complex coverage, authorization, documentation, eligibility, and workflow situations
• Perform DME liaison responsibilities as needed, including insurance verification, eligibility determination, financial responsibility review, and patient education
• Assist with orientation, onboarding, and ongoing associate training
• Support leadership with workflow tracking, work organization, and operational demand awareness
• Assist with purchase orders and related operational documentation
• Monitor workflows and identify opportunities to improve efficiency and consistency
• Fit products and educate patients on application, use, care, and expected outcomes
• Track, maintain, and order inventory for one or multiple locations
• Promote relationships with departments, case managers, payers, suppliers, physician clinical staff, and surgery personnel
• Post DME charges and maintain compliance documentation
• Train employees on DME processes and procedures
• Clean and stock equipment
• Greet patients and respond to patient, physician, and team member needs

Durable Medical Equipment Coordinator

Nurse

• Provide indirect and/or direct patient care within the Medical Assisting scope and state guidelines
• Obtain and document chief complaints, respirations, blood pressure, pulse oximetry, height, weight, and temperature
• Document patient and family needs and participate in planning and implementing patient care
• Administer ordered oral, injectable, and topical medications
• Identify significant changes in patient condition and report them to the provider
• Troubleshoot issues and escalate problems to the provider, supervisor, or appropriate internal resource
• Show patients to examination rooms and prepare them for the physician
• Travel to other facilities or adjust hours as directed to meet patient care needs
• Maintain clean, orderly, safe, and properly supplied work areas, examination rooms, and equipment
• Assist with virtual health visits, including setup, pre-charting, patient preparation, troubleshooting, health maintenance checks, and medication review
• Accurately document in electronic medical records and manage provider-directed EHR inbox messages
• Perform front desk workflows including MyChart requests, registration, scheduling, phone triage, cash handling, and check-in/check-out
• Follow up on orders, appointments, referrals, labs, diagnostic tests, and follow-up visits
• Collect co-pays and order supplies
• Dispose of contaminated supplies
• Perform clinical support tasks such as handing instruments, giving injections, removing sutures, and changing wound dressings
• Clean and sterilize instruments
• Explain treatment procedures, medications, diets, and physician instructions to patients
• Provide authorized prescription and refill information to pharmacies as directed by the provider

Licensed Practical Nurse, Certified Medical Assistant – Oncology

• Operate non-invasive ultrasound imaging equipment using high-frequency sound waves to produce images for physician interpretation
• Follow established protocols under the medical supervision of certified radiologists
• Assist radiologists with procedures as needed
• Supervise assigned student Radiological Technologists
• Perform and teach Ultrasound exams to produce satisfactory diagnostic images
• Operate ultrasound equipment safely
• Work with patients, staff, physicians, and student Technologists
• Work across department locations including Roper (Downtown Charleston), BSSF Hospital (West Ashley), Mount Pleasant Hospital, Berkeley Hospital (Summerville), and Sawmill (Summerville)
• Work PRN/as needed, including any shift, with possible call, weekend, and holiday coverage

Ultrasound Technologist – Radiology

Insurance

• Obtain authorizations from insurance companies and pharmacy benefit managers for referrals, procedures, testing, and medications
• Verify patient eligibility and coverage via phone, fax, and Internet
• Schedule testing and physician appointments
• Gather and enter patient demographic, charge, insurance, and billing information into computer systems
• Post payments, collect balances and copayments, reconcile charge slips, and make daily deposits
• Investigate billing problems and denials and assist with account resolution
• Notify patients about referral status and provide instructions
• Answer telephones, take messages, schedule appointments, and greet patients
• Prepare charge encounter forms and update patient charts
• Coordinate patient movement and oversee the waiting area
• Screen visitors and respond to routine information requests
• Organize and file progress notes, testing reports, and patient charts
• Assist with coding, error resolution, and obtaining information from physician offices
• Refer patients to the local DSS office when appropriate
• Promote positive interpersonal and interdepartmental relationships

Referral and Insurance Specialist – Plastic Surgery

• Deliver patient care utilizing the nursing process through data collection and assessment
• Identify and determine priority of patients’ problems and needs
• Evaluate the process and outcome of nursing care
• Coordinate, provide, and direct patient teaching activities
• Coordinate care provided by health team members
• Conduct initial and ongoing patient assessments with the interdisciplinary care team
• Analyze assessment data and create plans of care
• Implement treatment and evaluate treatment effectiveness
• Administer medications safely according to state practice and organizational policies
• Serve as point of contact for patient care coordination throughout hospital departments
• Participate in ongoing departmental quality improvement as a patient safety advocate
• Incorporate the professional practice model into care delivery
• Work four 10-hour day shifts per week with a rotating day off
• Participate in required call coverage

Registered Nurse, Invasive Cardiovascular Technologist - Cath Lab

Representative

• Serve as the primary point of contact between patients and physician practices
• Greet patients and community members respectfully and provide excellent customer service
• Answer and route internal and external calls
• Schedule patients and enter scheduling information accurately into the computer system
• Process patients for appointments
• Troubleshoot and resolve problems promptly to maintain patient flow
• Inform the supervisor of department and patient issues
• Process admission paperwork and perform basic insurance verification
• Obtain, complete, and verify patient demographic and insurance information
• Correct registration errors
• Record lobby wait-time indicators
• Calculate patient liabilities and collect and process patient payments
• Reconcile the cash drawer at the close of the day
• Perform charge entry for external services as necessary
• Schedule, reschedule, or cancel referrals, follow-up appointments, and other services
• Assist patients with online scheduling and MyChart
• Assist patients in obtaining referrals and record them on the referral tracking tool
• Obtain authorizations and pre-certifications for procedures when applicable
• Pull, file, maintain, and route patient charts according to office policy
• Verify prescription benefits in the electronic health record
• Refer patients to financial counselors when needed
• Complete accounts in revenue cycle software
• Occasionally cover other physician practice locations as needed

Patient Services Representative – Plastic Surgery

• Deliver patient care under the direction of a physician or nurse practitioner using the nursing process
• Collect and assess patient data, identify care needs, evaluate outcomes, and maintain patient care plans
• Provide education to patients, families, and staff
• Coordinate patient care with healthcare entities and team members
• Administer medications safely within organizational policies and state requirements
• Serve as a clinical and professional mentor when in a lead position
• Identify significant changes in patient condition and report them to the provider
• Troubleshoot issues and escalate problems to providers, supervisors, or appropriate resources
• Show patients to examination rooms and prepare them for physicians
• Travel to other facilities or adjust hours as needed to meet patient-care needs
• Maintain clean, orderly, safe, and properly equipped work areas and exam rooms
• Assist with virtual health visits, including setup, pre-charting, patient preparation, troubleshooting, and medication review
• Document accurately in electronic medical records and manage EHR in-basket messages
• Perform front-desk workflows including registration, scheduling, phone triage, cash handling, and check-in/check-out
• Follow up on orders, appointments, referrals, and visits; collect co-pays as needed
• Order supplies, track referrals and tests, and dispose of contaminated supplies
• Perform medical-assisting procedures including specimen collection, routine laboratory tests, medication administration, instrument sterilization, injections, suture removal, and dressing changes

Licensed Practical Nurse, Medical Assistant Certified – Oncology

Technical Program Manager

• Lead multiple inter-related projects toward a common business objective
• Provide overall management support to ensure projects progress toward the program objective
• Lead program deliverables and execute the program vision
• Serve as the single point of contact for Project Managers and business stakeholders
• Plan and monitor program execution
• Create detailed project plans, schedules, task breakdown structures, and milestones aligned with program requirements
• Capture requirements information for project documentation
• Share and coordinate common resources across the program
• Leverage lessons learned
• Use project and program management tools and processes
• Coordinate Command Center logistics and go-live communications
• Provide executive-level reports and status updates
• Track assigned projects against milestones and budget
• Identify and mitigate program-level risks proactively
• Ensure project data accuracy, quality, consistency, and alignment with stakeholder expectations and key metrics

IT Program Manager

• Assist the case management team with delivery of clinical case management services to assigned patient populations
• Provide supplemental program coordination and operational direction for the AccessHealth Tri-County Network program under the Program Director’s supervision
• Conduct outreach, monitoring, service planning, financial resource planning, case coordination, advocacy, education, and patient follow-up
• Serve as the point of contact for patients’ care coordination across hospital departments and community partners
• Participate in ongoing departmental quality improvement as a patient safety advocate
• Meet with the Community Care Navigation Team to discuss patient status and conditions, provide guidance, and evaluate effectiveness
• Provide teammate guidance with the Program Manager when the Program Director is absent
• Perform daily casework for assigned patients, including completing applications and developing care plans
• Help develop and maintain a network of human services and community resources
• Document findings, actions, and plans according to Access Health guidelines and standards
• Input data into patient charts and assist with data reports
• Assist with applications for Medicaid, Medicare, AIDS drug assistance, ACA marketplace plans, prescription assistance, charity, and other insurance programs
• Facilitate collaborative, non-duplicative case coordination and timely communication between agencies
• Maintain strict confidentiality of client data and comply with information-release policies
• Perform other required duties and responsibilities

Human Services Coordinator

Manager

• Anticipate, plan, organize, and direct operations of one or more physician practices
• Support providers and manage employees to ensure high-quality patient care and services
• Achieve annual operational and financial goals of the practice
• Oversee practice leads and employees to ensure efficient operations and standardized workflows
• Manage day-to-day operations, including staff and provider schedules, performance management, and team communication
• Troubleshoot and follow up to maintain effective provider, staff, customer, and peer relationships
• Manage supply ordering, inventory, departmental budgets, invoices, and office bills
• Coordinate new provider integration and assist with onboarding physicians and APCs
• Manage revenue cycle processes, registration workflows, work queues, copays, cash drawer, deposits, and coding compliance
• Analyze practice, financial, and billing data to identify variances and support decisions, reporting, planning, and budgeting
• Review trends and strategic priorities with practice and medical group leadership
• Coordinate compliance with Joint Commission and other regulatory agencies
• Handle personnel functions with HR, including check-ins and evaluations

Practice Manager – OBGYN

Learning and Development

• Implement and evaluate education plans and programs developed from annual educational needs assessments
• Establish collaborative relationships with operational leaders and staff on educational and professional nursing practice initiatives
• Support the Nursing Excellence journey toward ANCC Magnet and Pathways to Excellence designation
• Implement system nursing education and professional development programs under the direction of the market practice and education leader
• Support evidence-based practice and nursing research efforts across assigned departments and facilities
• Deliver orientation and onboarding, RN Residency, and preceptor programs
• Apply the nursing process, adult learning principles, teaching/learning theories, and age-appropriate teaching strategies
• Provide staff education and preceptor support and development, including coaching and mentoring
• Design learning programs and integrate learning technology for effective learning experiences and competency assessment and validation
• Instruct others according to nursing professional and specialty standards, organizational policies, state Boards of Nursing, and regulatory and accreditation requirements
• Use data to monitor and report program performance and improvement efforts
• Partner with leadership and clinical stakeholders to implement clinical education and professional development programs
• Advocate for clinical learning content and resources that support evidence-based contemporary practice competencies

Nursing Professional Development Coordinator – Emergency Department

• Implement and evaluate education plans and programs developed from annual educational needs assessments
• Establish collaborative relationships with operational leaders and staff on educational and professional nursing practice initiatives
• Support the Nursing Excellence journey toward achieving and maintaining ANCC Magnet and Pathways to Excellence designation
• Implement system nursing education and professional development programs
• Support evidence-based practice and nursing research efforts across assigned departments and facilities
• Support orientation and onboarding, RN Residency, and preceptor programs
• Apply critical thinking, the nursing process, adult learning principles, teaching/learning theories, and age-appropriate teaching strategies
• Provide staff education and preceptor support and development, including coaching and mentoring
• Design learning experiences and integrate learning technology for competency assessment and validation
• Instruct others within nursing professional and specialty standards, organizational policies, and regulatory requirements
• Use data to monitor and report performance on programs, initiatives, and improvement efforts
• Partner with leadership and clinical stakeholders to implement clinical education and professional development programs
• Advocate for clinical learning content and resources that support evidence-based contemporary practice competencies
• Perform other job-related duties as required by the supervisor

Nursing Professional Development Coordinator – Med Surg

• Implement and evaluate education plans and programs developed from annual educational needs assessments
• Establish collaborative relationships with operational leaders and staff on educational and professional nursing practice initiatives
• Support the Nursing Excellence journey toward achieving and maintaining ANCC Magnet and Pathways to Excellence designation
• Implement system nursing education and professional development programs under the direction of the market practice and education leader
• Support evidence-based practice and nursing research efforts across assigned departments and facilities
• Coordinate orientation and onboarding, RN Residency, and preceptor programs
• Apply the nursing process, adult learning principles, teaching and learning theories, and age-appropriate teaching strategies
• Provide staff education and preceptor support and development, including coaching and mentoring
• Design learning experiences and integrate learning technology for competency assessment and validation
• Instruct others within nursing professional and specialty standards, organizational policies, and regulatory requirements
• Use data to monitor and report program performance and targeted improvement efforts
• Partner with leadership and clinical stakeholders to implement clinical education and professional development programs
• Advocate for clinical learning content and resources that support evidence-based contemporary practice competencies